NADZIR OSMAN

• Led cross-functional teams to design and implement strategic initiatives that significantly enhanced overall operational efficiency.
• Streamlined project management workflows, improving communication and collaboration across key government stakeholders including HDB, SCDF, SPF, and MOM.
• Mentored junior team members, supporting their professional development and fostering a culture of continuous learning and improvement.
• Conducted market trend analysis to support strategic decision-making and drive new business growth opportunities.
• Developed and monitored key performance indicators (KPIs) to track progress, enhance transparency, and optimize resource allocation.
• Facilitated stakeholder engagement sessions to gather insights, align expectations, and ensure organizational goals matched market needs.
• Improved customer satisfaction by streamlining communication channels and enhancing response time across service touchpoints.
• Supported HR processes including employee appraisals, promotions, and terminations through structured performance evaluation frameworks.

Achievements:

• Successfully ramped up operations at Tengah from the ground up, starting with a team of 6 and supervising 5 Junior Operation Executives, achieving full operational stability within 3 months.
• Led the turnaround of the project by implementing structured workflows, clear sequencing, and strong team coordination.
• Managed MOM FEDA inspections and achieved excellent outcomes, ensuring full compliance with regulatory requirements.
• Maintained a zero-accident record in the dormitory throughout 2 years of service in Tengah by enforcing strict safety standards and continuous training.
• Organized festive events for migrant workers during major occasions, strengthening community engagement and boosting morale within the dormitory.
• Implemented daily toolbox meetings focused on safety awareness, consistently reinforcing safe practices and reducing workplace risks.
• Built and maintained strong working relations with HDB, achieving successful weekly engagements and ensuring seamless collaboration on operational matters.

• Proved successful working within tight deadlines and a fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.

• Traveler going back to country must undergo PCR test.
• Sample will be send to lab for test run and result.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained and updated corporate traveler profiles with current information.

• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Received incoming calls and messages and addressed or triaged phone requests.

• Worked with raw materials to develop complete and commercially viable products.
• Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
• Observed quality assurance measures to avoid potential lawsuits from consumers.
• Produced items in bulk and removed assembling complexities by using automated systems.

• Coordinated efficient routes to avoid delays and optimize schedules.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
• Upheld high standards of professionalism and discretion when working with high-value clients.

• Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
• Followed verbal and written instructions to properly move and ship products.
• Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
• Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.