NUR ATIKAH YUSOF
Summary
Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
11
11
years of professional experience
Work History
Department Manager
Don Don Donki
Singapore
05.2019 - 06.2021
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Internship Sales Associate
G2000 (Wingtai Holding)
10.2011 - 12.2011
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
Store Manager
Starbuck Coffee
Singapore
11.2010 - 05.2019
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
NITEC IN BUSINESS RETAIL
ITE COLLEGE WEST
Singapore01.2012
N LEVEL
SI LING SECONDARY SCHOOL
Singapore12.2010
PSLE
Evergreen Primary School
Singapore01.2006
Skills
- Leadership and Management
- Critical thinking and problem solving
- Ability to Work in a Team
- Customer Relations
- Cash Management
Hobbies
Outdoor Advanture, Monthly hiking trails, making coffee and shopping!
Timeline
Department Manager
Don Don Donki
05.2019 - 06.2021
Internship Sales Associate
G2000 (Wingtai Holding)
10.2011 - 12.2011
Store Manager
Starbuck Coffee
11.2010 - 05.2019
NITEC IN BUSINESS RETAIL
ITE COLLEGE WEST
N LEVEL
SI LING SECONDARY SCHOOL
PSLE
Evergreen Primary School