Nadya Nelson
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Makerting position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Officer
Tele-Centre
05.2023 - Current
- Assisted call-in customers with questions and appointments and.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand through customer service.
- Provided primary customer support to internal and external customers.
Management Trainee
Mao Heng International Logistics
02.2022 - 07.2022
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Healthcare Assistant
Singapore General Hospital
03.2021 - 11.2021
- Aided patients with walking and limb exercises to improve strength and balance.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Observed patient skin conditions and reported findings to registered nurse.
Warehouse Associate
Amazon
12.2020 - 02.2021
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
Marketing - Marketing Diploma
PSB Academy
Marina Square 11.2022 - Current
Marketing - Marketing Basics
FirstCom Academy
158 Kallang Way 03.2023 - 03.2023
Workplace Literacy And Numeracy (WPLN)
British Council 07.2021 - 07.2021
ISC Healthcare Homecare Certificate - Healthcare
ITE Central
Pearl Hill Care Home 02.2019 - 11.2020
PSLE -
Blangah Rise Primary School
Telok Blangah 01.2009 - 12.2014
GCE N(A) Level -
Bukit Merah Secondary School
Lengkok Bahru 01.2015 - 12.2018
Skills
Service recommendations
Documentation and reporting
Inbound and outbound calling
Complaint resolution
Warehousing functions
Route dispatch
Service standard compliance
Creative problem solving
Administrative support
Timeline
Customer Service Officer
Tele-Centre
05.2023 - Current
Marketing - Marketing Basics
FirstCom Academy
03.2023 - 03.2023
Marketing - Marketing Diploma
PSB Academy
11.2022 - Current
Management Trainee
Mao Heng International Logistics
02.2022 - 07.2022
Workplace Literacy And Numeracy (WPLN)
07.2021 - 07.2021
Healthcare Assistant
Singapore General Hospital
03.2021 - 11.2021
Warehouse Associate
Amazon
12.2020 - 02.2021
ISC Healthcare Homecare Certificate - Healthcare
ITE Central
02.2019 - 11.2020
GCE N(A) Level -
Bukit Merah Secondary School
01.2015 - 12.2018
PSLE -
Blangah Rise Primary School
01.2009 - 12.2014