Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadya Isabella

Singapore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

28
28
years of professional experience

Work History

SUPERVISOR

KREAMS
10.2018 - 06.2020
  • Greeted customers and answered any questions.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Ensured exceptional guest experiences through attentive service.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders.

FLOOR CAPTAIN

BAZIN PTE LTE
03.2011 - 12.2016
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Set dining tables to prepare for diverse types of events and follow strict service standards.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.

SENIOR WAITRESS

BIG EASY
02.2010 - 02.2011
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Managed food resources, memorized orders and wrote patron’s food orders on slips in [Number]-seat restaurant.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

PART TIME WAITRESS

Q PUB
02.2008 - 10.2010
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Managed food resources, memorized orders and wrote patron’s food orders on slips in-seat restaurant.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

FLOOR SUPERVISOR

BAR 84
02.2005 - 12.2007
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Organized implementation of new banners, displays, and menus.
  • Trained team members on proper utilization of in-house systems for [Action], [Action], and [Action].
  • Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Maintained impressive [Number]% accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.

FLOOR CAPTAIN

ALLEY BAR PTE LTD
01.2002 - 11.2004
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Maintained cleanliness of overall dining room.
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Set tables for basic and specialized services based on reservations.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Coached lower-level servers on tableside preparation, deboning and flambéing.
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

SALES ASSOCIATES

MANGO
03.2000 - 11.2001
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.

PRODUCTION ASSEMBLER ( Temp Worker )

SEAGATE SINGAPORE
02.1999 - 12.2000
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Instructed team members on safety protocols and monitored workers' adherence to such measures.
  • Prepared machines for daily use by calibrating and performing preventive maintenance.
  • Managed inventory control and entered results into data system.
  • Replaced worn-out machine parts and produced tests for quality standards.
  • Set up and adjusted machines for day-to-day operations.

PRODUCTION ASSEMBLER

APPLE SINGAPORE
04.1997 - 10.1999
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Cashier

Dapur Penyet
10.2022 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

PSLE

Xishan Primary School
Singapore,
1994

BVT NON TECHNICAL

Institute Of Technical Education
Singapore,
1996

Skills

  • Cash handling

    • Time management skills

    Cleaning and sanitizing

    Customer service excellence

    Reliability and punctuality

    Cash handling and management

    Written and verbal communication

    Cash register systems

Languages

English
Bilingual or Proficient (C2)

Timeline

Cashier

Dapur Penyet
10.2022 - 11.2024

SUPERVISOR

KREAMS
10.2018 - 06.2020

FLOOR CAPTAIN

BAZIN PTE LTE
03.2011 - 12.2016

SENIOR WAITRESS

BIG EASY
02.2010 - 02.2011

PART TIME WAITRESS

Q PUB
02.2008 - 10.2010

FLOOR SUPERVISOR

BAR 84
02.2005 - 12.2007

FLOOR CAPTAIN

ALLEY BAR PTE LTD
01.2002 - 11.2004

SALES ASSOCIATES

MANGO
03.2000 - 11.2001

PRODUCTION ASSEMBLER ( Temp Worker )

SEAGATE SINGAPORE
02.1999 - 12.2000

PRODUCTION ASSEMBLER

APPLE SINGAPORE
04.1997 - 10.1999

PSLE

Xishan Primary School

BVT NON TECHNICAL

Institute Of Technical Education

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