Summary
Overview
Work History
Education
Skills
Timeline
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NADIRAH GHAZALI

NADIRAH GHAZALI

Kuala Lumpur

Summary

Analytical professional with technical knowledge, critical thinking skills, data interpretation, and statistical analysis to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works well independently, but is highly motivated in collaborative settings. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills. Driven by showcasing data in creative and impactful ways that increase efficiency and improve business outcomes.

Overview

5
5
years of professional experience

Work History

DevOps Analyst

DHL IT SERVICES
Kuala Lumpur
08.2023 - Current
  • Successful partnership with technical and business teams during server-to-cloud migration project, achieving 0% downtime during critical transitions.
  • Technical support for Oracle, MySQL, and Java-based applications, resolving incidents with minimal downtime and ensuring platform stability.
  • Built interactive & proactive monitoring dashboards in Power BI and Splunk to surface system anomalies and reduce 70% response time to incidents.
  • Automated CI/CD pipelines using Jenkins, OpenShift, UrbanCode Deploy (UCD), and GitHub to accelerate delivery cycles and minimise manual errors.
  • Supported testing and quality assurance using SoapUI, LoadRunner, and Visual Studio Code.
  • Managed and triaged support tickets through ServiceNow and JIRA, delivering timely root cause analysis (RCA) and permanent fixes in line with SLAs.
  • Participated in after-hours on-call rotations, ensuring 24/7 coverage and high availability for global systems.
  • Improved and managed applications data (back end ,front end) worldwide IT Services.
  • Detects, diagnosed and troubleshoots server specifically for ETL.
  • Managed, maintained and improved application performances (RTP, Tickets, Testing).
  • Consolidated million lines of raw data export from BUIT (SQL DB, Teradata, Linux).
  • Assisted/supported in the design, development, implementation and workflow of application automation, migration servers to cloud and visualization dashboard.
  • Identified root causes of issues (problem/change management) and work with Application Development Team in providing a solution or workaround.

Associate Application Analyst

DHL IT SERVICES
Kuala Lumpur
04.2022 - 07.2023

Junior BI Analyst

KERETAPI TANAH MELAYU BERHAD
11.2020 - 02.2022
  • Provided screening and detection of device fault status using Microsoft Power BI dashboard from the PSCADA master system in real-time range (24 hours).
  • Created and managed pipeline for ETL real-time big data transfer from raw to visible data visualization.
  • Eased maintenance schedule activities and utilize the equipment 85% more efficiently. This project and studies benefited KTMB to reduce the time and cost by 60% to prepare maintenance reporting and planning.
  • Instant visibility of Traction Power System (TPS) devices/equipment status and assisted the KTMB maintenance team to measure, record, and analyze trending of the performance and condition characteristics of electrification equipment for future maintenance and incident analysis.

Education

Bachelor of Science - Mechanical Engineering

UNIVERSITI TUN HUSSIEN ONN MALAYSIA
MALAYSIA
06-2020

Master of Science - ENGINEERING TECHNOLOGY

UNIVERSITI TUN HUSSIEN ONN MALAYSIA
MALAYSIA

Skills

  • Cloud migration
  • Incident management
  • Data visualization
  • CI/CD automation
  • Database management
  • Monitoring dashboards
  • ETL processes
  • Analytical problem solving
  • Business intelligence

Timeline

DevOps Analyst

DHL IT SERVICES
08.2023 - Current

Associate Application Analyst

DHL IT SERVICES
04.2022 - 07.2023

Junior BI Analyst

KERETAPI TANAH MELAYU BERHAD
11.2020 - 02.2022

Bachelor of Science - Mechanical Engineering

UNIVERSITI TUN HUSSIEN ONN MALAYSIA

Master of Science - ENGINEERING TECHNOLOGY

UNIVERSITI TUN HUSSIEN ONN MALAYSIA

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