Nadirah Eiliyah
Summary
Proven to excel in high-pressure environments, I leveraged my adaptability and outstanding communication skills at Dnata Airport Operations to enhance customer satisfaction and exceed sales targets. My empathetic approach and problem-solving abilities led to significant improvements in service delivery, establishing a strong rapport with customers and fostering a positive business image.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Dnata Airport Operations
02.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Sales Assistant Intern
Golden Village
01.2023 - 04.2023
- Enhanced customer satisfaction with attentive service and quick resolution of complaints.
- Prioritized helping customers over completing other routine tasks in store.
- Established rapport with customers using active listening and interpersonal skills.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Processed returns efficiently while adhering to store policies, maintaining a positive customer experience throughout the interaction.
- Implemented customer feedback system to identify and address areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
Kate Spade
11.2021 - 12.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree -
ITE College Central
Yio Chu Kang02-2024
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
- Empathetic and genuine
- Complaint handling
- Customer complaint resolution
- Service-oriented self-starter
- Relationship building
- Upselling
- Customer focus
- Verbal and written communication
- Problem-solving skills
Timeline
Customer Service Agent
Dnata Airport Operations
02.2024 - 08.2024
Sales Assistant Intern
Golden Village
01.2023 - 04.2023
Retail Sales Associate
Kate Spade
11.2021 - 12.2021
No Degree -
ITE College Central
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