NADINE FATIMA DELA CRUZ
Summary
Highly motivated and dedicated healthcare professional with over 5 years of experience in the field, seeking to leverage my skills and knowledge in a reputable organization. I aim to provide top-quality patient care and contribute towards improving the overall efficiency of the healthcare system. My goal is to continue growing professionally while making a significant impact on patients' lives through compassionate and comprehensive medical care.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Fdw
Singapore
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Casino Card Dealer
Cagayan Holiday & Leisure Resort Casino
03.2015 - 06.2016
- Developed strong rapport with guests by providing exceptional service and engaging in friendly conversation.
- Maintained a professional gaming atmosphere for players, ensuring all rules were followed.
- Streamlined operations within card room area by efficiently setting up tables for different games upon request.
- Exceeded customer expectations consistently as evidenced by frequent compliments from satisfied guests on service quality provided during their visits.
- Proactively identified potential security risks during gameplay, reporting suspicious activity promptly to management.
- Promoted responsible gambling habits among patrons, adhering to casino guidelines regarding limits and self-exclusion policies.
- Applied probability, statistical theory and other advanced mathematical concepts.
- Reduced instances of player disputes by carefully monitoring games and enforcing casino policies.
- Increased customer satisfaction by providing friendly and efficient card dealing services.
- Mitigated complex player disputes through diplomatic problem-solving techniques, maintaining a positive gaming environment for all.
- Made accurate and clear chip and cash transactions.
- Assisted new players with learning game rules and strategies, enhancing their overall experience.
- Maintained high standards of personal appearance and grooming, projecting a positive image of the casino brand.
- Authorized credit and comps in accordance with established policies.
- Collaborated with floor supervisors to address any issues or concerns related to gameplay or guest behavior.
- Participated in ongoing training programs to improve skills and enhance job performance levels.
Sales Lady
Ron-Rocel Hard Wear Store
Philippines
09.2014 - 01.2016
- Enhanced store visibility with creative merchandise displays.
- Educated customers about product features to drive informed purchasing decisions.
- Increased customer satisfaction by providing personalized shopping experiences.
- Developed sales strategies for maximizing product exposure.
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Provided pricing information to customers regarding specific products.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
- Demonstrated strong visual merchandising skills by creating eye-catching displays that attracted customer attention.
- Implemented promotional campaigns strategically as directed by management to drive sales growth.
- Collaborated with fellow team members to achieve monthly sales targets consistently.
- Participated in team meetings and trainings to continuously improve sales skills and product knowledge.
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
Casino Shuffler / Sorter Salon Gotan
Cagayan Leisure Resort Casino
08.2014 - 01.2015
- Handled incoming and outgoing shipments, preparing items for distribution.
- Monitored stock levels and reported shortages to supervisor as needed.
- Utilized equipment such as conveyor belts and scanners for sorting tasks.
- Conducted quality checks on items in adherence to project standards.
- Sorted packages and materials by size and type for easy identification.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Recorded and tracked items sorted to confirm accuracy.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Utilized sorting systems to sort items fast and accurately.
- Used hand-held scanner to enter data product information.
Education
Diploma In Nursing And Patient Care - Part Time Online Class
Alison
International 07.2024
Specialist Diploma In Caregiver - Part Time Study
International Management School
Singapore 01.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
Accomplishments
Graduated at Singapore for specialist diploma in caregiver
Working Volunteer at thye kua Kwan nursing home limited in Singapore
Certification
Certificate of training program at thye kua Kwan nursing home limited Singapore
Appreciation letter
Certificate of SCDF
CPR
Timeline
Casino Card Dealer
Cagayan Holiday & Leisure Resort Casino
03.2015 - 06.2016
Sales Lady
Ron-Rocel Hard Wear Store
09.2014 - 01.2016
Casino Shuffler / Sorter Salon Gotan
Cagayan Leisure Resort Casino
08.2014 - 01.2015
Fdw
Singapore
Diploma In Nursing And Patient Care - Part Time Online Class
Alison
Specialist Diploma In Caregiver - Part Time Study
International Management School