Nadiah Narisa Mohd Jafri
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Coffeebean & Tea Leaf. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong problem-solving skills and adaptability. Proficient in Microsoft Office and adept at fostering positive team environments, significantly improving store performance and customer relations.
Overview
7
7
years of professional experience
Work History
Waiter
Celavi MBS
09.2023 - 07.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Assistant Store Manager
Coffeebean & Tea Leaf
05.2022 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Barista
Starbucks
02.2017 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Nitec - Space Design , Architecture
ITE College Central
Ang Mo Kio02.2016
Nlevels -
Canberra Secondary School
Singapore 12.2013
PSLE -
Woodlands Ring Primary School
Singapore 12.2008
Skills
Hard Working
Flexibility and Adaptability
Conflict Resolution
Self-motivation
Decision Making
Interpersonal Skills
Leadership and Teamwork
Problem Solving
Critical thinking and problem solving
Effective Time Management Ability to Multitask Microsoft PowerPoint Communication
Customer Service Communication Skills Adaptability
Microsoft Excel
Computer Skills
Ability to Work in a Team Ability to Work Under Pressure Fast Learner
Microsoft Office Effective Team Leader Good Communication
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Waiter
Celavi MBS
09.2023 - 07.2024
Assistant Store Manager
Coffeebean & Tea Leaf
05.2022 - 09.2023
Barista
Starbucks
02.2017 - 12.2021
Nitec - Space Design , Architecture
ITE College Central
Nlevels -
Canberra Secondary School
PSLE -
Woodlands Ring Primary School
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