Nadiah Bte Hashim
Summary
Dynamic Customer Service Officer with extensive call center experience at M1 Limited and NTUC Income. Proven track record in enhancing customer satisfaction through effective issue resolution and personalized service. Skilled in data entry and maintaining a customer-focused approach, fostering loyalty and trust while managing high call volumes efficiently.
Overview
18
18
years of professional experience
Work History
Customer Service Officer
M1 Limited
07.2008 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Handled large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Cross trained in different departments to experience and gain different skill sets.
Customer Service Officer
NTUC Income
05.2007 - 06.2008
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volume (averagely 30-40 calls/ emails per day), consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
Diploma in Electronics, Computer And Communication -
Nanyang Polytechnic
Singapore09-2006
GCE 'O' Level -
Fuchun Secondary School
Singapore10-2001
GCE 'N' Level -
Fuchun Secondary School
Singapore10-2000
Skills
- Call center experience
- Data entry
- Inbound call management
- Customer relations
- Complaint handling
Timeline
Customer Service Officer
M1 Limited
07.2008 - Current
Customer Service Officer
NTUC Income
05.2007 - 06.2008
Diploma in Electronics, Computer And Communication -
Nanyang Polytechnic
GCE 'O' Level -
Fuchun Secondary School
GCE 'N' Level -
Fuchun Secondary School
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