NADIAH ZAINAL
Summary
Dedicated professional with a strong sense of pride and a proactive approach to work. Adaptable and thrive in team environments, demonstrating versatility as a team player. Committed to achieving goals and driven to succeed.
Overview
9
9
years of professional experience
Work History
Sea Freight Import Operation Executive
Global Airfreight international Pte Ltd
09.2022 - Current
- Managed end-to-end ocean import operations, ensuring seamless flow from origin to destination
- Established effective communication channels between carriers and customers.
- Managed and coordinated shipments involving various modes of transport
- Facilitated communication and coordination with hauliers, transporters, and clients regarding operational matters.
- Ensured compliance with customs regulations and other applicable laws
- Managed the day-to-day tasks of responding to and resolving client inquiries via email.
- Multitasked to handle both overseas and local trucking rate enquiries.
- Coordinated with different departments to address operational and billing concerns, ensuring adherence to customer's required rates and services
- Sourced competitive rates for sea import shipments from co-loaders and carriers to benefit clients.
- SOP developed to ensure efficient shipment processes for clients
- Carried out miscellaneous operational responsibilities assigned by the manager.
- Negotiated the best rates and priority service through successful relationship building with co-loaders
- Provided timely updates, transparent communication, and quick assistance to ensure customer satisfaction
Sea Freight Operation executive
Aramex International Logistics Pte Ltd
01.2021 - 08.2022
- Managed sea export bookings through various communication channels
- Provided email support for customer inquiries
- Delivered prompt feedback on freight status to enhance customer satisfaction
- Act swiftly in addressing customer complaints and inquiries, highlighting the importance of urgency. Provide effective recommendations and resolutions along with appropriate actions for recovery.
- Prepared MBL based on customer instructions and complied with carrier/agent requirements.
- Ensured proper month end closing (billing) using the cargo wise platform
- Sent final pre-alerts to customers
- Booked and arranged trucking services for the collection of containers from ports, ensuring timely delivery to the warehouse for efficient loading of goods in FCL shipments.
- Efficiently ensured timely delivery of goods from warehouse to KD for LCL shipments.
- Ensured timely submission of permit declaration forms to carriers
Order Control Coordinator
Omni Logistics Pte Ltd
05.2019 - 12.2020
- In charged of consol and shipments
- In charged of report to ensure sample orders are goods issued within the same day by noon
- Printing of delivery note including proforma invoices, packers checklist, barcode checklist, ROW consol checklist on rotating basis
- Printing of commercial invoices
- Arranged collection & booking of flight for normal daily shipments or weekly consol
- Arranged overseas deliveries with forwarders on collection & booking of flight before forwarder cut off
- Update waybill& notify customer service of waybill details for urgent delivery note need to be ship out first and subsequently normal shipments
Part-time Retail Assistant
MANGO RSH
08.2017 - 08.2018
- Provide customer service
- Ensure that store was clean
- Addressed customer concerns and assisted with product queries, billing disputes and account inquiries
- Organized racks and shelves to maintain the visual appeal of the store
- Assisted with customer’s queries, problems or complaints in person and over the phone
Part-time Data-entry
3G LOGISTICS PTE LTD. 3PL OF DHL
01.2016 - 07.2016
- Obtained scanned airway bill and document thereafter uploading it into the database
- Helped manage documents and invoices that were related to shipping and receipt of merchandise
- Worked in the warehouse of regional mail and freight carrier
Education
BACHELOR IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT -
UNIVERSITY COLLEGE DUBLIN
04.2019
DIPLOMA IN LOGISTICS AND SUPPLY CHAIN -
KAPLAN HIGHER EDUCATION
02.2017
HIGHER NITEC IN ACCOUNTANCY -
INSTITUTE OF TECHNICAL EDUCATION (ITE) EAST
04.2016
‘O’ LEVELS & ‘N’ LEVELS -
SIGLAP SECONDARY SCHOOL
01.2012
Skills
- Proficient in Microsoft Word, Excel and Powerpoint
- Elementary knowledge on cargowise
- Fluent in written and spoken English and Malay
- Ability to verify the accuracy of data
- Able to work well with people
- Able to handle physical exertion
- Logistics operations
- Customer service
- Freight forwarding
- Time management
- Problem solving
- Teamwork
- Communication
- Operations Management
- Customer Service
- Customer Relations
Accomplishments
- CHINESE ELEMENTARY 1, MODULE 1, 2019
- PARTICIPATION IN OVERSEAS INDUSTRIAL ATTACHMENT PROGRAMME – KANDAL, CAMBODIA, 2015
- HOSPITALITY PROFESSIONAL PROGRAMME, 2010
- CONVERSATIONAL CHINESE PROGRAMME, 2008
Personal Information
Expected Salary: $4200
References
Hafidz, Operations Manager, Success Forever Ptd Ltd, 83827726
Timeline
Sea Freight Import Operation Executive
Global Airfreight international Pte Ltd
09.2022 - Current
Sea Freight Operation executive
Aramex International Logistics Pte Ltd
01.2021 - 08.2022
Order Control Coordinator
Omni Logistics Pte Ltd
05.2019 - 12.2020
Part-time Retail Assistant
MANGO RSH
08.2017 - 08.2018
Part-time Data-entry
3G LOGISTICS PTE LTD. 3PL OF DHL
01.2016 - 07.2016
BACHELOR IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT -
UNIVERSITY COLLEGE DUBLIN
DIPLOMA IN LOGISTICS AND SUPPLY CHAIN -
KAPLAN HIGHER EDUCATION
HIGHER NITEC IN ACCOUNTANCY -
INSTITUTE OF TECHNICAL EDUCATION (ITE) EAST
‘O’ LEVELS & ‘N’ LEVELS -
SIGLAP SECONDARY SCHOOL
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