Nadiah Hassan Hamsha

• Attending to hotel guest needs & requirements

• In charge of airline crew's booking & accomodations

• Front desk duties ie (Cashiering, Bookings, Reservation)

• Assist managements in training new staff's

• In charge of assisting & accommodating guest's at club lounge

• Upselling of business centre services

• Helping customers in selecting products

• Respond to customers queries

• Escort customers to racks and payment counter

• Assist with inventory and stocking of merchandise

• Assist with cashier duties and sales of gift vouchers

• Manage sales of SISTIC tickets and provide information on all performances

• Balance sales reconciliation and change float

• Disburse refunds for show cancellations

• Assist with membership signup, collection & renewal

• Assist with mall promotions and season parking

• Manages school, group and corporate bookings

• Compile ticket sales statistics report

• Maintain daily ticket sales and activity reports

• Coordinate with programming department on ticketing requirements for Esplanade and collaboration performances

• Assist duty manager in managing daily counter operations

• Counduct tours as rostered

• Schedule manpower and tour routes for tour guides

• In charge of daily job delegations which includes staff management and movement

• Perform the role of a venue officer and provides customer service to patrons and visitors

• Responsible for ensuring proper upkeep and appearance of all public areas

• Ensure that safety measures and emergency evaluation guidelines are adhered to and our patrons stay safe

• Conduct tours as rostered

• Conducting training for casual staffs

• Manages patrons enquiries via general hotline

• Manages and supervise casual staff during performances when working as venue officer

• Attending to hotel guest needs & requirements

• In charge of airline crew's booking & accomodations

• Front desk duties ie (Cashiering, Bookings, Reservation)

• Assist managements in training new staff's

• In charge of assisting & accommodating guest's at club lounge

• Upselling of business centre services