Nadia Binte Sulyman Mar’ie
Summary
Dynamic and detail-oriented professional with experience at Bakz & Cakz, excelling in customer service and team collaboration. Proven ability to innovate recipes and enhance customer satisfaction through efficient order fulfillment. Strong time management and multitasking skills, consistently fostering a positive environment that promotes return business.
Overview
9
9
years of professional experience
Work History
Baker's Assistant
Bakz & Cakz
Singapore, Sembawang
01.2022 - 11.2022
- Operated baking equipment, ensuring proper usage and safety protocols were followed.
- Supported head baker in decorating cakes and pastries with attention to detail.
- Collaborated with team members to streamline production processes for efficiency.
- Adapted quickly to new recipes and techniques as directed by senior staff.
- Expedited order fulfillment during peak hours, reducing wait times for customers and enhancing their overall experience.
- Maintained high levels of cleanliness, complying with food safety regulations and ensuring a safe working environment.
- Provided exceptional customer service at the bakery counter, promoting return business through friendly interactions.
- Developed new recipes alongside the head baker, innovating the bakery''s product offerings.
Assistant Lecturer
ITE College West
Singapore, Yew Tee
06.2015 - 12.2015
- Facilitated classroom discussions, promoting critical thinking and collaborative learning among students.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Maintained communication with students regarding course expectations, deadlines, and support resources available.
- Developed easy and open rapport with students to encourage engagement and academic progress.
- Managed a diverse classroom effectively by addressing individual needs and fostering an inclusive learning atmosphere.
Sales Associate
GUESS
Orchard, Takashimaya
10.2013 - 12.2013
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Monitored inventory levels, alerting management to restock needs effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Nitec - Western Culinary Arts
ITE College West
Choa Chu KangHigh School Diploma - Psychology
Management Development Institute of Singapore
Singapore, Queenstown12.2019
Skills
- Customer service
- Team player
- Time management
- Attention to detail
- Multitasking and organization
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Baker's Assistant
Bakz & Cakz
01.2022 - 11.2022
Assistant Lecturer
ITE College West
06.2015 - 12.2015
Sales Associate
GUESS
10.2013 - 12.2013
Nitec - Western Culinary Arts
ITE College West
High School Diploma - Psychology
Management Development Institute of Singapore