SAP
Nadia Zuhaida
Senior Training Operations Specialist
Sepang,Selangor
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Training Operations Specialist
BMW GROUP MALAYSIA
05.2022 - Current
- Provide comprehensive administrative support for both virtual and physical training held at the training center
- Act as the TMSi Market Responsible for the Malaysia region
- Develop and implement quarterly training plans for Aftersales, Sales, and Marketing programs
- Oversee daily training operations, including managing participant lists, arranging catering, organizing stationery, and preparing training rooms
- Handle SAP-related tasks such as preparing invoices, purchase orders (POs), purchase requisitions (PRs), Call Offs, and managing Goods Receipts
- Manage the purchasing process in alignment with the business unit's requirements
- Draft and finalize framework contracts as needed by vendors and business partners
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Senior Operation Support Executive
XOX MOBILE SDN BHD
09.2021 - 05.2022
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Achieved high levels of client retention through proactive communication strategies.
- Developed knowledge base articles to aid in the resolution of common issues, reducing ticket volume.
- Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.
- Delivered exceptional client service by consistently going above and beyond expectations.
Office Service Executive / Admin
FUJI XEROX (M) SDN BHD
09.2017 - 09.2021
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
- Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
Education
BACHELOR DEGREE OF IT - GRAPHICS & MULTIMEDIA
Universiti Tenaga Nasional
Selangor, Malaysia 01.2009 - 01.2013
Skills
Operations coordination
Operational efficiency
Project management
Process documentation
Planning and coordination
Business forecasting
Scheduling expertise
Team collaboration
Adaptability and flexibility
SAP financials
SAP Knowledge
Software
Microsoft
Adobe Photoshop
Timeline
Senior Training Operations Specialist
BMW GROUP MALAYSIA
05.2022 - Current
Senior Operation Support Executive
XOX MOBILE SDN BHD
09.2021 - 05.2022
Office Service Executive / Admin
FUJI XEROX (M) SDN BHD
09.2017 - 09.2021
BACHELOR DEGREE OF IT - GRAPHICS & MULTIMEDIA
Universiti Tenaga Nasional
01.2009 - 01.2013
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