Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Hobbies
Languages
Timeline
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Nadia Binte Mohamad Noah

Nadia Binte Mohamad Noah

SINGAPORE

Summary

  • Enthusiastic and bubbly individual
  • An independent and self-motivated individual who works well, alone or in a group, with a focus to achieve professional and personal goals
  • Committed to providing customers an enjoyable experience
  • Adept at problem-solving and able to multi-task effectively
  • Hardworking, detail-oriented and dependable
  • Seeking a career within a dynamic and challenging environment where experience will be developed

Overview

10
10
years of professional experience

Work History

Administrative Associate

Ntuc Healthcare
09.2023 - Current
  • Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
  • Provide directions and assistance to all internal and external customers by handling their requests and inquiries
  • Exchange access cards for visitors (Next-of-kins, vendors, etc)
  • Register new visitors, staff on Visitor Management System (VMS)
  • Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry
  • Co-ordinate and handle mail distribution, the flow of faxes, and courier services
  • Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
  • Handling and receiving of delivery/parcels from vendors
  • Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms

Call Center Agent

DHL Supply Chain Sinagpore
10.2021 - 01.2023
  • Be familiar with the latest Covid-19 policies, workflows and public lines used, to be able to provide the appropriate advice as required
  • Assist in the grooming and delegating senior agents to impart their knowledge to new hires on the proper protocols and workflow of tickets (Zendesk & FormSG) and enquiries as well as ensuring that the floor is running smoothly
  • Ensure all requests, complaints, feedback and appeals received are properly recorded and followed up accordingly with the relevant parties
  • Plan and make a large number of incoming and outgoing calls and ensure that all calls are made in a timely and effective manner
  • Assess and recommend solutions for complex cases before sending emails pertaining to urgent escalations to the relevant department
  • Administrative duties i.e
  • Claims, Leave Requests/Trackers, Coaching, Kronos (Attendance Management System), Resignation, Access to Case Management System, Team Matters.

Full-Time

JetQuay
09.2018 - 06.2020
  • Provide services like meet and greet, buggy or limo transfer for the passengers upon their request on arrival or departure
  • Welcome vip, celebrities, private booking and also hotel booking
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Full-Time

KidZania
03.2016 - 08.2018
  • Provided entertainment for children and teens between ages 4 to 17 years, through role-playing and dance performances
  • Ensured the safety of children during camp activities involving high-risk, such as rock climbing
  • Lastly involved in business pre-opening activities, including setting up and decoration of facilities, creation and development of script and improvisation of individual roles.


Part-Time

Cotton On Kids
04.2015 - 10.2015
  • Interact with customer and ensure to their needs and wants.
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.

Part - Time

SENTOSA, Service Ambassador
10.2013 - 10.2014
  • Interact with guests and also to guest needs and wants
  • Give them more information about Sentosa Island
  • Recommend them places to go in and out on the island
  • Ensure on their safety in the island and on the platform while waiting for the monorail.
  • Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Created welcoming and comfortable environment for guests.

Event Helper

Asian Civilizations Museum
  • Communicate with guest, promote exhibition and also handling survey and feedback on the exhibitions.
  • Enhanced event experience by providing exceptional customer service to attendees and vendors.
  • Assisted in coordinating event logistics, contributing to seamless execution of various functions.
  • Collaborated with event planners and team members for successful organization of events.
  • Provided logistical support during events, addressing any unforeseen issues promptly and efficiently.
  • Distributed promotional materials to attendees, increasing brand awareness for clients or sponsors.
  • Engaged with guests, answering questions and conveying enthusiasm about the event''s purpose or theme.


Education

NITEC in Office Skills -

ITE College East

'N' Levels (5 Passes) -

St Anthony Canossian

PSLE -

Haig Girls' school

Skills

  • Microsoft Office Skills
  • Social Media
  • Zendesk
  • Attiva
  • VMS (Visitor Management System)

Personal Information

  • Age: 31
  • Gender: Female
  • Date of Birth: 19 Febuary 1993
  • Nationality: Singaporean
  • Ethnicity: Malay
  • Marital Status: Married
  • Child: Son

Additional Information

WSQ Cert:

  • Workplace Literacy (Reading) - Level 5
  • Workplace Literacy (Listening) - Level 6
  • Workplace Literacy (Speaking) - Level 6
  • Workplace Literacy (Writing) - Level 7


WSQ Cert:

  • Respond to Service Challenges
  • Provide GO-THE-EXTRA-MILE Service


SATS Academy

  • Solve Problem & Make Decision
  • Managing Conflict
  • Leading through People


Medal

  • Covid-19 Resilience Medal

Hobbies

  • Enjoy going for a swim during when i get the chance to have some me time
  • Outdoor activities with the family
  • Bring my son out and spend quality time

Languages

English
Malay

Timeline

Administrative Associate

Ntuc Healthcare
09.2023 - Current

Call Center Agent

DHL Supply Chain Sinagpore
10.2021 - 01.2023

Full-Time

JetQuay
09.2018 - 06.2020

Full-Time

KidZania
03.2016 - 08.2018

Part-Time

Cotton On Kids
04.2015 - 10.2015

Part - Time

SENTOSA, Service Ambassador
10.2013 - 10.2014

Event Helper

Asian Civilizations Museum

NITEC in Office Skills -

ITE College East

'N' Levels (5 Passes) -

St Anthony Canossian

PSLE -

Haig Girls' school

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Nadia Binte Mohamad Noah