Nadia Afandi
Summary
Dynamic professional with experience at Alpha Fitness and J&T, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Proven ability to adapt under pressure, streamline processes, and maintain a safe work environment while working as a Juice Maker.
Overview
6
6
years of professional experience
Work History
Zumba Assistant Facilitator
Alpha Fitness
03.2022 - Current
- Help the participants to register their attendance for every class via mobile QR code
- Explain the rules & regulations to the participants who are relatively new or to the participants who have never heard of Zumba and want to try it out.
- Answer the questions that the participants are curious about, and if there are things that I am unsure of, I will direct them to the instructor.
Warehouse Assistant
J&T
06.2022 - 08.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Juice Maker
LoveLife Venture Pte. Ltd
12.2019 - 03.2020
- Provided an enjoyable customer experience by engaging in friendly conversation while preparing orders efficiently.
- Demonstrated adaptability during peak business hours by effectively multitasking and prioritizing duties accordingly under pressure.
- Achieved high levels of customer retention through consistent delivery of delicious, visually appealing beverages.
- Enhanced store reputation for healthy offerings by creating innovative juice recipes with diverse ingredients.
- Maintained a clean and sanitary work environment to ensure product safety and uphold health standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
IT Intern
IRAS
07.2019 - 12.2019
- PXE Imaging
- BIOs Configuration
- Problem solving & decision-making
- Building team rapport & morale
- Double checking for minor flaws or errors
- Assisted in development of user manuals and training materials, improving user understanding and adoption of new software tools.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Provided basic end-user troubleshooting and desktop support.
Education
No Degree - Infocomm Technology
Institute of Technical Education
12-2019
No Degree -
Bukit Panjang Gov.t High
12-2017
Skills
- Teamwork
- Adaptability and flexibility
- Continuous improvement
- Able to handle customers' enquires
- Attention to detail
- My team can rely on me when they need help
- Able to take criticism and quickly learn from it
- Organizational skills
- Self motivation
- Emotional support
- Patient intake
- Customer service
Timeline
Warehouse Assistant
J&T
06.2022 - 08.2023
Zumba Assistant Facilitator
Alpha Fitness
03.2022 - Current
Juice Maker
LoveLife Venture Pte. Ltd
12.2019 - 03.2020
IT Intern
IRAS
07.2019 - 12.2019
No Degree - Infocomm Technology
Institute of Technical Education
No Degree -
Bukit Panjang Gov.t High
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