Nadhirah Nazir
Internal Sales Executive
Singapore
Summary
Proven achiever with extensive experience at DELO Industrial Adhesives, excelling in relationship building and multi-tasking. Mastered sales support and process optimization, significantly enhancing customer satisfaction and streamlining operations. Skilled in MS Office, adept at fostering professional relationships and driving results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Internal Sales Executive
DELO Industrial Adhesives (Singapore) Pte Ltd
07.2018 - Current
- Increased sales by building strong relationships with customers and providing tailored solutions.
- Assisted in onboarding new team members by providing training sessions on company products, services, processes and techniques.
- Coordinated with other departments to ensure seamless order fulfillment processes for clients' satisfaction.
- Streamlined internal processes for faster response times and improved customer satisfaction.
- Effectively managed time between multiple projects while prioritizing tasks according to urgency levels.
- Provide support on administrative tasks for various departments during absence of staff (Marketing, HR, Engineering, Finance, Logistics, Office Management, Event Planning)
- Support admin staff for travel arrangements (flight and hotel bookings) of all staff including management levels in absence of fellow colleagues in-charge
- Manage all needs of Managing Director in absence of his personal assistant (includes calendar management, scheduling meetings, minutes writing, travel bookings)
Administrative Assistant
GreenA Consultants Pte Ltd
10.2014 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies (stationeries, pantry items, etc.) and placed purchase orders to maintain adequate stock levels.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
BBA - Business Administration And Management
Royal Melbourne Institute of Technology (RMIT)
Singapore2013
High School Diploma -
Ngee Ann Polytechnic
Singapore2011
Skills
- Multi-tasking
- Time Management
- Decision-Making
- Relationship Building & Maintenance
- Sales Support
- Sales Processes
- Appointment Scheduling
- Customer Billing and Order Processing
- Event Organization
- MS Word, Powerpoint, Excel, Outlook, OneNote
Cycling, Reading, Playing Badminton
I enjoy expanding my knowledge through reading books, news and articles.
Cycling and playing badminton in my free time help to de-stress and maintain health wellness.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Tamil
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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