NABILA Sukkoor
Bukit Panjang
Summary
Dynamic Shift Leader adept at driving initiatives that support organizational mission and values. With 8 years of experience in customer service and team leadership, currently excels as Shift Supervisor at Starbucks. Focused on operational safety and efficiency, consistently achieving performance targets. Educational qualifications include a Diploma in Accountancy and a Bachelor's Degree in Human Resources Management, merging analytical prowess with strong interpersonal skills.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2022 - Current
- Leads daily operations including opening/closing, deployment planning, and inventory.
- Coaches and supports partners to deliver consistent Starbucks experience.
- Handles customer issues, ensures beverage quality, and maintains store standards.
- Supports district initiatives and contributes to campaign performance and training.
- Monitored quality control of beverages and food items for consistency.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Administrative Assistant
Mechton
11.2021 - 07.2022
- Managed administrative tasks including documentation, scheduling, and coordination.
- Assisted in basic bookkeeping and operations support.
- Coordinated schedules and meetings for team members and clients.
- Handled customer inquiries via phone, email, and in-person interactions.
- Maintained filing systems to ensure easy access to important documents.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Assisted with invoice processing and expense reporting for budget tracking.
- Communicated with clients and vendors to ensure timely responses.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
Assistant Shift Manager
McDonald's
05.2017 - 11.2021
- Supervised daily restaurant operations and ensured service quality.
- Managed crew performance, training, and deployment.
- Oversaw inventory, cash management, and store standards.
- Monitored inventory levels, restocked items as needed, and placed orders when necessary.
- Trained new hires on company operations, policies, and procedures.
- Performed daily opening and closing tasks including cash handling, deposits, and reconciliation of sales reports.
- Participated in hiring process by conducting interviews and making hiring decisions.
Education
BBA - Human Resources Management
Murdoch University
Singapore09-2025
Diploma - Accounting
Kaplan
Singapore09-2021
Skills
- Leadership and team management
- Inventory and schedule management
- Customer service excellence
- Store operations
- Training and development
- Problem-solving and decision-making
- Communication skills
- Staff motivation and scheduling
- Cash handling
- Client support and sales
- Positive attitude
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Administrative Assistant
Mechton
11.2021 - 07.2022
Assistant Shift Manager
McDonald's
05.2017 - 11.2021
BBA - Human Resources Management
Murdoch University
Diploma - Accounting
Kaplan