Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Nabeelah Sahen

Nabeelah Sahen

Summary

Experienced with administrative support, office management, and coordination of daily operations. Utilizes strong communication and organizational skills to maintain efficient workflows and support team objectives. Knowledge of office software, scheduling, and problem-solving to ensure smooth office operations.

Overview

12
12
years of professional experience

Work History

Administration Officer

Deloitte
11.2023 - 07.2025
  • Drafting of employment pass (EP) and related pass applications in the EP Online system
  • Updating of reports in clients' database and/or GA system, which includes scanning of EP and related passes
  • Draft billing reports/invoices
  • Organize assignee's documents which includes meeting our courier to handover documents
  • Streamlined office operations by implementing efficient administrative processes.
  • Coordinated scheduling and logistics for high-level meetings and events.
  • Oversaw budget tracking and resource allocation for various projects within the organization.
  • Analyzed operational data to identify trends, informing strategic decision-making processes within management teams.

Customer Service Executive

Singlife
04.2023 - 10.2023
  • Handling inbound and outbound calls, including verification of New Business cases
  • Taking call back requests during peak hours
  • Managing outgoing mails, ensuring timely hand over to mailroom
  • Supporting the CSEs in other admin duties
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels and swift issue resolution.
  • Collaborated with cross-functional teams to enhance service delivery and streamline processes.

Marketing Administrative

Frasers Property
07.2022 - 03.2023
  • Market atrium and ad spaces
  • Ensure atrium setups and ad artwork are in compliance to mall's guidelines
  • Manage calendar of atrium and ad space bookings and achieve budget or casual leasing income
  • Manage and follow up on contract creations, arrears and refunds
  • Liaise and maintain good relations with tenants and vendors
  • Provide support to team for mall's marketing activities and events
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Executive Administrative Officer

P&G
06.2021 - 06.2022
  • Responsible for the day-to-day work systems and tasks.
  • Calendar scheduling and all secretarial support for leadership team members and/or senior leaders.
  • Submit purchases on P&G systems (e.g. POs, invoices, cross-charges etc)
  • Coordinate team meetings and processes (e.g. schedule team meetings, updating organization charts)
  • Liaise with external parties (e.g. candidates, suppliers, visitors, etc)
  • Create name lists, reports, communication materials, and other business documents
  • Coordinate Onboarding and Offboarding logistics for employees, interns and contractors
  • Involved in ad-hoc projects and admin-related tasks
  • Plan travel arrangements and expense reports
  • Managed executive calendars, prioritizing appointments and meetings to optimize time efficiency.
  • Coordinated communication between departments, ensuring smooth information flow and collaboration on projects.

Administrative Officer

Eleco Services
05.2018 - 05.2021
  • Assist the day to day accounts department duties
  • Maintain and update regularly the master data of AP and AR
  • Processing and checking of Time Card reports
  • Preparation of salary process
  • Maintaining HR records
  • Maintain and update regularly the master data (personal files & data, etc) of each employee
  • Creating and maintaining project profiles
  • Purchasing of items required for project
  • Liaising with suppliers
  • Managed daily administrative operations to ensure efficiency and support team objectives.
  • Developed and maintained filing systems for accurate record-keeping and easy retrieval.

Customer Service Officer

Singapore Telecommunications Limited
02.2018 - 04.2018

Administration Executive

AC HUB PTE. LTD.
10.2016 - 01.2018

Collection Assistant (Debt Collections)

Experian
04.2016 - 09.2016

Admin Assistant

Singapore Power Ltd
09.2015 - 03.2016

Admin Assistant

Toyo International Trading Pte Ltd
06.2015 - 09.2015

Cashier

NTUC FairPrice Co-operative Ltd
04.2013 - 04.2015

Education

Professional Certificate - Administration Management

BMC International College
01.2012

N LEVEL -

Gan Eng Seng School
01.2011

Skills

  • Skilled in Microsoft Office tools
  • Administrative assistance expertise
  • Workplace efficiency management
  • Customer service expertise
  • Financial planning and payroll
  • Detail-oriented data management
  • Email organization
  • Skilled in simultaneous task execution
  • Systematic workflow coordination
  • Strong verbal communication
  • Skilled in digital tools
  • Effective team collaboration
  • Effective report generation
  • Data organization and maintenance
  • Proficient in time management
  • Database systems administration

Timeline

Administration Officer

Deloitte
11.2023 - 07.2025

Customer Service Executive

Singlife
04.2023 - 10.2023

Marketing Administrative

Frasers Property
07.2022 - 03.2023

Executive Administrative Officer

P&G
06.2021 - 06.2022

Administrative Officer

Eleco Services
05.2018 - 05.2021

Customer Service Officer

Singapore Telecommunications Limited
02.2018 - 04.2018

Administration Executive

AC HUB PTE. LTD.
10.2016 - 01.2018

Collection Assistant (Debt Collections)

Experian
04.2016 - 09.2016

Admin Assistant

Singapore Power Ltd
09.2015 - 03.2016

Admin Assistant

Toyo International Trading Pte Ltd
06.2015 - 09.2015

Cashier

NTUC FairPrice Co-operative Ltd
04.2013 - 04.2015

Professional Certificate - Administration Management

BMC International College

N LEVEL -

Gan Eng Seng School

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Nabeelah Sahen