NA MENG

Professional Experience

Front Desk Supervisor
09/2024– Present

• Supervise daily front desk operations for hotel.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Handle VIP check-ins and special requests,maintaining high standards of discretion and professionalism.

Front Desk Agent
(09/2023 - 08/2024)

• Greeted and assisted guests,ensuring a smooth check-in/check-out process.
• Provided personalized recommendations for dining and local attractions to enhance guest stays.
• Achieved the highest monthly upsell performance twice（$10k+),surpassing team targets and boosting revenue