Mythili V Santhira Segaran
Clinic Assistant
Summary
Dynamic Clinical Assistant with a proven track record at HMI ONECARE TAMPINES MRT, enhancing patient satisfaction and streamlining clinical operations. Skilled in phlebotomy and patient care, with a strong emphasis on empathy and effective communication. Achieved consistent improvements in patient management and satisfaction, leveraging expertise in medical equipment sterilization and patient data documentation.
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
17
17
years of professional experience
Work History
Clinical Assistant
HMI ONECARE TAMPINES MRT
12.2022 - Current
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted patients with basic care needs.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Professional trained to draw blood for clinical or medical testing as Phebotomy
- Performed medical records management, including filing, organizing and scanning documents.
Health Care Assistant Cum Admin
THE FAMILY CLINIC @ TOWER Pte.Ltd. Singapore
11.2018 - 12.2022
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
Sales Promoter
VERTAX GLOBAL MARKETING Pte.Ltd. Singapore
04.2018 - 09.2018
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features to promote in ad campaign.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Salesperson
HANIFA Pte. Ltd .Singapore
01.2018 - 04.2018
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Health Care Assistant
PSP KL CLINIC , KUALA LUMPUR
05.2016 - 11.2017
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
Collections Agent
AEON Credit Service (M) Berhad
12.2013 - 06.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Customer Service Officer
DB Schenker Logistics
05.2010 - 11.2013
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Clinical Assistant
CLINIC NATHAN & RAKAN -RAKAN , BATU CAVES
09.2007 - 04.2009
- Assisted patients with basic care needs.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Maintained up-to-date patient records with medical histories and test results.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
Education
High School Diploma -
SMK SELAYANG BARU
SELAYANG 12-2006
Skills
- Patients' vital signs
- Document filing
- Procedure preparations
- Patient histories
- Sterilization techniques
- Verbal and written communication
- Venipuncture
- Specimens collection and processing
- Simple dressings
- Phlebotomy
- ECG
- Monitoring patient progress
Languages
Tamil
Bilingual or Proficient (C2)
Malay
Advanced (C1)
English
Advanced (C1)
Timeline
Clinical Assistant
HMI ONECARE TAMPINES MRT
12.2022 - Current
Health Care Assistant Cum Admin
THE FAMILY CLINIC @ TOWER Pte.Ltd. Singapore
11.2018 - 12.2022
Sales Promoter
VERTAX GLOBAL MARKETING Pte.Ltd. Singapore
04.2018 - 09.2018
Salesperson
HANIFA Pte. Ltd .Singapore
01.2018 - 04.2018
Health Care Assistant
PSP KL CLINIC , KUALA LUMPUR
05.2016 - 11.2017
Collections Agent
AEON Credit Service (M) Berhad
12.2013 - 06.2015
Customer Service Officer
DB Schenker Logistics
05.2010 - 11.2013
Clinical Assistant
CLINIC NATHAN & RAKAN -RAKAN , BATU CAVES
09.2007 - 04.2009
High School Diploma -
SMK SELAYANG BARU
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