Myrna Etheridge
Sales Executive
Summary
Adept at boosting sales and enhancing customer experiences, I leveraged negotiation and customer service skills to significantly increase revenue, my strategies consistently outperform targets, fostering strong relationships and driving business growth.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Sales Executive
Aussie Health Pte Ltd
07.2019 - 09.2021
- Boosted sales revenue by cultivating strong customer relationships and implementing effective sales strategies.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Provided personalized recommendations based on customer preferences or specific needs.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via live selling online platforms.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
Sales Executive
Color Play Enterprise Pte Ltd
07.2015 - 07.2019
- Increased sales revenue by upselling complementary products and promoting current promotions to customers.
- Cultivated a welcoming atmosphere for diverse clientele through attentive listening skills, genuine conversation starters about personal care interests.
- Participated in ongoing training sessions to stay current with industry trends, new product launches, and best practices in customer service.
- Handled customer inquiries professionally, addressing concerns promptly to ensure a positive shopping experience for all patrons.
Sales Executive
DJ Builders and Contractors Pte Ltd
12.2013 - 06.2015
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Performed outbound calls to new leads to introduce the company to bring in new clients.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Worked directly with the directors, performing administrative assistance and support to the Accounting and HR Directors.
Retail Executive
Guardian Health & Beauty Pte Ltd
03.2013 - 12.2013
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
- Managed inventory levels for optimal product availability and reduced stock obsolescence.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Retail Sales Associate
L' Expertise Beaute International Pte Ltd
03.2012 - 03.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to the company's new marketing campaign.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
- Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.
Customer Service Representative III
Tele Tech Customer Care Management
01.2009 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
Retail Sales Assistant
SM Shopping Malls (Cosmetic and Make Up Section at Department Store)
08.2005 - 11.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Retail Sales Executive
Triumph International
08.2003 - 03.2005
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
Education
Bachelor Of Arts - Major in Mass Communication
New Era University
Philippines03.2003
Skills
Sales and customer service expertise
Quality assurance understanding
Negotiation Skills
Cold Calling
Product and service sales
Organization
Knowledge in Ai Tools (Chatgpt, Canva)
Social media management (FB, tiktok, instagram)
Content creation
Online Live selling
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Bahasa Indonesia
Beginner (A1)
Certification
BCP
Interests
Health and Fitness
Baking
Movies
Travelling
Timeline
Sales Executive
Aussie Health Pte Ltd
07.2019 - 09.2021
BCP
02-2016
PGI
02-2016
Sales Executive
Color Play Enterprise Pte Ltd
07.2015 - 07.2019
Sales Executive
DJ Builders and Contractors Pte Ltd
12.2013 - 06.2015
Retail Executive
Guardian Health & Beauty Pte Ltd
03.2013 - 12.2013
Retail Sales Associate
L' Expertise Beaute International Pte Ltd
03.2012 - 03.2013
Customer Service Representative III
Tele Tech Customer Care Management
01.2009 - 01.2012
Retail Sales Assistant
SM Shopping Malls (Cosmetic and Make Up Section at Department Store)
08.2005 - 11.2008
Retail Sales Executive
Triumph International
08.2003 - 03.2005
Bachelor Of Arts - Major in Mass Communication
New Era University