Muhammad Ukasyah Suhaib Bin Mohamad Suaaib
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Summary
- Dynamic Passenger Service Agent with SATS, skilled in customer service management and problem-solving. Successfully enhanced passenger experiences through empathetic communication and effective issue resolution. Proficient in check-in procedures and baggage handling, demonstrating strong organizational abilities and cross-cultural sensitivity to ensure compliance with airline policies and regulations.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Passenger Service Agent
SATS
Singapore
04.2022 - 08.2022
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Educator
HR Artiste E (Event Crew)
Singapore
11.2018 - 07.2019
- The event was held to distribute smart watches to participants as part of the National Step Challenge.
- I educated those who were unsure on how to use the devices that were given to them and made sure that they walk out of the showroom with full knowledge on the devices.
- Communicating with my customer is key to a happy workplace - customer environment where both parties are equally happy. The customer can walk out with satisfaction, and we are able to spread our knowledge to them.
Education
No Degree - Diploma in Aviation Management
Republic Polytechnic
Singapore 04.2020 - 05.2023
No Degree - Diploma in Aerospace Engineering
Republic Polytechnic
Singapore 04.2019 - 04.2020
No Degree - N'Level
Pasir Ris Crest Secondary School
Pasir Ris, Singapore 01.2015 - 12.2018
Skills
Customer service management
Airline policies
Check-in procedures
Boarding gate procedures
Computer terminal operations
Baggage handling
Ground operations
Airport security
FAA regulations
Strong organization
Language proficiency
Cross-cultural sensitivity
Documentation verification
Baggage checks
Issuing tickets
Investigating problems
Departures management
Flight logs proofing
Adaptability and flexibility
Professionalism
Team collaboration
Problem-solving
Active listening
Creative thinking
Data entry
Timeline
Passenger Service Agent
SATS
04.2022 - 08.2022
No Degree - Diploma in Aviation Management
Republic Polytechnic
04.2020 - 05.2023
No Degree - Diploma in Aerospace Engineering
Republic Polytechnic
04.2019 - 04.2020
Educator
HR Artiste E (Event Crew)
11.2018 - 07.2019
No Degree - N'Level
Pasir Ris Crest Secondary School
01.2015 - 12.2018