Myo Aung
Housekeeping Supervisor
Tarmwe Township
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Guest Service Associate
MarinaBaySands Hotel
02.2023 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Service Leader
Yangon Excelsior Hotel
06.2018 - 04.2020
- Supervising the housekeeping team members
- Scheduling for the staff for daily routine
- Problem solving from the Customers
- Submit the monthly report to Executive Housekeeper
- Preventive maintenance for Guest floor and Public area
- Amenities control, Mini bar and inventory report for monthly
- Inspection for the Guest' s room for cleanliness
- Provide the special service for VIP Guests
Manager
Golden City
11.2016 - 05.2018
- Supervising the housekeeping team members
- Scheduling for the staff for daily routine
- Problem solving from the Customers
- Submit the monthly report to Executive Housekeeper
- Preventive maintenance for Guest floor and Public area
- Preparing housekeeping Tender
- Dealing with Coorperation and other departments
- Training & Recruiting new housekeeping staffs
- Housekeeping Training & SOP Plan
- Storekeeping for Operation and ordering required equipment
- Dealing with Cleaning Companies and Pest Control Companies for Opening
Service Leader
Sule Shangri-la Hotel
02.2013 - 10.2016
- Supervising the housekeeping team members
- Scheduling for the staff for daily routine
- Problem solving from the Customers
- Submit the monthly report to Executive Housekeeper
- Preventive maintenance for Guest floor and Public area
- Amenities control, Mini bar and inventory report for monthly
- Inspection for the Guest' s room for cleanliness
- Provide the special service for VIP Guests
Casual & Service Associate
Traders Hotel
01.2008 - 01.2013
- Make-up the room (Guest rooms & Office Units)
- Public Area assistance
- Handle the Customer complaint
Education
First Aid Certification Training - undefined
YangonPassport To Success - Motivational English Training
YangonLeadership Training - Motivation
YangonTraniner Skills (1) - undefined
YangonSupervisory Excellence Training (SUPEX) - undefined
YangonShangri-La Care (1 to 4) - undefined
YangonEnglish
Dagon University
Yangon 01.2004 - 04.2006
Skills
Excellent computer skills
Nrcnumber
12/Ba Ha Na (Naing) 091433
Personal Information
- Father's Name: U Tin Maung Win
- Date of Birth: 07/09/87
- Nationality: Myanmar
- Driving License: B/ 17162/14
- Marital Status: Married
- Religion: Buddhist
Timeline
Guest Service Associate
MarinaBaySands Hotel
02.2023 - Current
Service Leader
Yangon Excelsior Hotel
06.2018 - 04.2020
Manager
Golden City
11.2016 - 05.2018
Service Leader
Sule Shangri-la Hotel
02.2013 - 10.2016
Casual & Service Associate
Traders Hotel
01.2008 - 01.2013
English
Dagon University
01.2004 - 04.2006
First Aid Certification Training - undefined
Passport To Success - Motivational English Training
Leadership Training - Motivation
Traniner Skills (1) - undefined
Supervisory Excellence Training (SUPEX) - undefined
Shangri-La Care (1 to 4) - undefined
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