Myo Aung
Housekeeping Supervisor
Tarmwe Township
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Guest Service Associate
MarinaBaySands Hotel
02.2023 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Service Leader
Yangon Excelsior Hotel
06.2018 - 04.2020
- Supervising the housekeeping team members
- Scheduling for the staff for daily routine
- Problem solving from the Customers
- Submit the monthly report to Executive Housekeeper
- Preventive maintenance for Guest floor and Public area
- Amenities control, Mini bar and inventory report for monthly
- Inspection for the Guest' s room for cleanliness
- Provide the special service for VIP Guests
Manager
Golden City
11.2016 - 05.2018
- Supervising the housekeeping team members
- Scheduling for the staff for daily routine
- Problem solving from the Customers
- Submit the monthly report to Executive Housekeeper
- Preventive maintenance for Guest floor and Public area
- Preparing housekeeping Tender
- Dealing with Coorperation and other departments
- Training & Recruiting new housekeeping staffs
- Housekeeping Training & SOP Plan
- Storekeeping for Operation and ordering required equipment
- Dealing with Cleaning Companies and Pest Control Companies for Opening
Service Leader
Sule Shangri-la Hotel
02.2013 - 10.2016
- Supervising the housekeeping team members
- Scheduling for the staff for daily routine
- Problem solving from the Customers
- Submit the monthly report to Executive Housekeeper
- Preventive maintenance for Guest floor and Public area
- Amenities control, Mini bar and inventory report for monthly
- Inspection for the Guest' s room for cleanliness
- Provide the special service for VIP Guests
Casual & Service Associate
Traders Hotel
01.2008 - 01.2013
- Make-up the room (Guest rooms & Office Units)
- Public Area assistance
- Handle the Customer complaint
Education
First Aid Certification Training - undefined
YangonPassport To Success - Motivational English Training
YangonLeadership Training - Motivation
YangonTraniner Skills (1) - undefined
YangonSupervisory Excellence Training (SUPEX) - undefined
YangonShangri-La Care (1 to 4) - undefined
YangonEnglish
Dagon University
Yangon 01.2004 - 04.2006
Skills
Excellent computer skills
Opera System
Ability to maintain confidentiality
Excellent working knowledge of Microsoft Office programs
Energetic personality
Good communication skills
Adaptable
Positive
Open to new ideas
Responsible contributor
Committed to excellence and success
Fluent in English
Fluent in Myanmar
Nrcnumber
12/Ba Ha Na (Naing) 091433
Personal Information
- Father's Name: U Tin Maung Win
- Date of Birth: 07/09/87
- Nationality: Myanmar
- Driving License: B/ 17162/14
- Marital Status: Married
- Religion: Buddhist
Timeline
Guest Service Associate
MarinaBaySands Hotel
02.2023 - Current
Service Leader
Yangon Excelsior Hotel
06.2018 - 04.2020
Manager
Golden City
11.2016 - 05.2018
Service Leader
Sule Shangri-la Hotel
02.2013 - 10.2016
Casual & Service Associate
Traders Hotel
01.2008 - 01.2013
English
Dagon University
01.2004 - 04.2006