Service-oriented account manager with more than 15 years of experience developing relationships and partnerships. Strategic and analytical with expertise in building new network connections, promoting products, and expanding territories.
Distinguished experience in travel industries. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Diligent worker with strong communication and task prioritization skills.
With a profound understanding of SaaS, I bring comprehensive knowledge to the table. I am skilled at utilizing Salesforce and HubSpot to streamline processes and enhance client experiences.
Hi, I’m
Mylene Soriano
Tourism Professional
Summary
Overview
16
years of professional experience
Accomplishments
Accomplishments
- Exceeded Supplier Targets: Led Mastercard priceless™ US pilot project surpassing supplier recommendation targets by 200%. Streamlined supplier onboarding for maximum results.
- Rapid Onboarding: Within three months at Toristy, onboarded an astonishing 800+ tour suppliers, expanding global tour services from 70 to 22,000.
- Portfolio Expansion: Amplified TripAdvisor Rentals' agent portfolio by 600 in Southeast Asia, elevating revenue while upholding top-tier service standards.
- Consistent Overachievement: Maintained an impeccable record of exceeding new client onboarding and product implementation targets by over 100%, ensuring consistently exceptional outcomes.
Awards
Awards
- Unsung Hero Award in TripAdvisor, Feb 2018
- Stellar Awardee, Top Sales in TripAdvisor, Feb 2012
- Silver Awardee for Excellent Service Award 2009
- Excellent Service Provider in Hotel Royal, Mar 2009
- Most Outstanding Employee in Hotel Royal, Jan 2008
Work History
Toristy AB
Global Business Development Manager
05.2023 - Current
Job overview
- Leading an ongoing initiative at Mastercard in the Travel vertical, responsible for end-to-end supplier prospecting and onboarding. Streamlining and enhancing the onboarding, booking, payment process, and customer journey.
- Assess and qualify opportunities, negotiating 'priceless' factors with merchants to ensure product approval for onboarding.
- Implemented innovative business development strategies to increase customer base and expand market share
Asian Detours
Business Analyst
02.2022 - 02.2023
Job overview
- Launched Asian Detour's supplier portal and onboarded 10 suppliers in Singapore with more than 100 tour services. Established business analysis, outlined opportunities, challenges, and solutions for new business that includes budgeting, forecasting, financial planning, and monitoring.
Toristy
Head of Business Development
06.2020 - 01.2022
Job overview
- Identified and pursued valuable business opportunities, for the start-up company. Developed and executed strategic initiatives to enhance business development and sales programs.
- Led the onboarding of a significant pilot project in partnership with travel agencies in Indonesia, enrolling their extensive 10,000-member network.
- Established and maintained highly effective relationships with clients and industry partners to drive growth
TripAdvisor
Account Manager
07.2015 - 05.2020
Job overview
- Bokun (Jan 2019 - May 2020): Exceeded 100% of new client targets and successfully implemented system products. Conducted regular one-on-one training sessions, leading to high client retention rates. Provided strategic guidance to travel agencies to enhance sales revenue and streamline the booking process.
- TripAdvisor Rentals (Jul 2015 - Dec 2018): Acquired high-value accounts through consultative selling and managed property managers across multiple Southeast Asian countries. Received the "Unsung Hero Award" for transforming 600 dissatisfied property agents into high-performing accounts while single-handedly managing the portfolio. Delivered presentations on TripAdvisor Rentals optimization topics at seminars in Phuket, Bali, and Manila, achieving successful outcomes.
Hotel Reservation Service
Hotel Sales Manager
08.2012 - 06.2015
Job overview
- Consistently achieved more than 100% of sales goals and service targets by cultivating and securing new customer relationships. Managed accounts to retain existing relationships and grow share of the business.
TripAdvisor
Business Listings Advisor
06.2011 - 08.2012
Job overview
- Lead account management in Philippines, India, Indonesia, and Singapore through selling marketing and advertising products that will aid hotels to increase revenue.
Education
University of Santo TomasManila, Philippines
Bachelor of Science from Major in Tourism
03.2004
University Overview
Skills
- Customer Account Management
- Key Relationship Management
- Acquisition and Retention Strategies
- Partnership Development
- New Business Development
- Sales Growth
- Tech Proficiency
- SaaS (B2B Sales)
- CRM (Salesforce & HubSpot)
- Entrepreneurial Mindset
- Cross-Functional Collaboration
Timeline
Global Business Development Manager
Toristy AB
05.2023 - Current
Business Analyst
Asian Detours
02.2022 - 02.2023
Head of Business Development
Toristy
06.2020 - 01.2022
Account Manager
TripAdvisor
07.2015 - 05.2020
Hotel Sales Manager
Hotel Reservation Service
08.2012 - 06.2015
Business Listings Advisor
TripAdvisor
06.2011 - 08.2012
University of Santo Tomas
Bachelor of Science from Major in Tourism
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