Summary
Accomplishments
Awards
Education
Skills
Timeline
Volunteer in the National Museum of Singapore
Hi, I’m

Mylene Soriano

Mylene Soriano

Summary

Service-oriented account manager with more than 15 years of experience developing relationships and partnerships. Strategic and analytical with expertise in building new network connections, promoting products, and expanding territories.

Distinguished experience in travel industries. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Diligent worker with strong communication and task prioritization skills.

With a profound understanding of SaaS (Software as a Service), I bring comprehensive knowledge to the table. I am skilled at utilizing Salesforce and HubSpot to streamline processes and enhance client experiences.

Accomplishments

Accomplishments
  • Exceeded Supplier Targets: Led Mastercard's US pilot project at priceless.com, surpassing supplier targets by an impressive 200%. Streamlined supplier onboarding for maximum results.
  • Rapid Onboarding: Within three months at Toristy, onboarded an astonishing 800+ tour suppliers, expanding global tour services from 70 to 22,000.
  • Portfolio Expansion: Amplified TripAdvisor Rentals' agent portfolio by 600 in Southeast Asia, elevating revenue while upholding top-tier service standards.
  • Consistent Overachievement: Maintained an impeccable record of exceeding new client onboarding and product implementation targets by over 100%, ensuring consistently exceptional outcomes.

Awards

Awards
  • Unsung Hero Award in TripAdvisor, Feb 2018
  • Stellar Awardee, Top Sales in TripAdvisor, Feb 2012
  • Silver Awardee for Excellent Service Award 2009
  • Excellent Service Provider in Hotel Royal, Mar 2009
  • Most Outstanding Employee in Hotel Royal, Jan 2008

Education

University of Santo Tomas
Manila, Philippines

Bachelor of Science from Major in Tourism
03.2004

University Overview

Skills

Business Development:

  • 15 Years' Experience
  • Sales Growth Strategy
  • Sales and Customer Success
  • Partnerships and Business Development
  • Entrepreneurial Mindset
  • Acquisition and Retention Strategies

Digital Marketing and Analysis:

  • Digital Marketing Expertise
  • Analytical Skills
  • Key Performance Indicators
  • Innovative Thinking
  • Tech Proficiency

Client and Account Management:

  • Client-Centric Approach
  • Consultative Selling
  • Strategic Account Planning
  • Customer Account Management
  • Key Relationship Management
  • Supplier Relations

Independent Work and Problem Solving:

  • Work Independently
  • Proactive Communication
  • Conflict Resolution

CRM and Technology:

  • SaaS and Account Management
  • CRM (Salesforce & HubSpot)

Industry Knowledge:

  • Digital and Fintech
  • Travel Industry Management

Timeline

University of Santo Tomas
Bachelor of Science from Major in Tourism

Volunteer in the National Museum of Singapore

Volunteer in the National Museum of Singapore
  • Museum Host (May 2017 - Present)
  • Docent, Volunteer Tour Guide (Sep 2022 - Present)
Mylene Soriano