Yoga
Mylene Chiau
Flight Attendant
Summary
Accomplished Flight Attendant offering over seven years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Flight Attendant
Singapore Airlines
11.2016 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Fragrance Sales Associate
Loreal Pte Ltd
04.2012 - 04.2014
- Implemented effective upselling techniques, promoting additional products such as scented candles or body care items alongside fragrances.
- Established rapport with clientele by actively listening to their preferences and needs.
- Consistently exceeded individual sales goals while contributing to overall store success.
- Facilitated seamless transactions by efficiently handling cash register operations, returns, and exchanges.
- Enhanced customer satisfaction through in-depth knowledge of fragrance notes and scent profiles.
- Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
Education
High School Diploma -
Republic Polytechnic
Singapore 04.2001 -
Skills
Customer Service
Flight safety
First Aid
Interpersonal communications
Strong Work Ethic
Professional Appearance
Problem-solving abilities
Active Listening
Adaptability and Flexibility
Multitasking Abilities
Professionalism
Interests
Boulder
Timeline
Flight Attendant
Singapore Airlines
11.2016 - Current
Fragrance Sales Associate
Loreal Pte Ltd
04.2012 - 04.2014
High School Diploma -
Republic Polytechnic
04.2001 -
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