Results-driven Senior Consultant with expertise in program management, operational leadership, and business transformation. Experienced in leading teams, driving strategic initiatives, and overseeing global certification programs while ensuring operational excellence. Adept at creating scalable processes, governance models, and policies for new technologies, fostering collaboration across global organizations, and guiding external partners through complex certification and compliance requirements. Strong communicator and trusted advisor with a proven ability to influence stakeholders, lead change, and deliver sustainable business improvements.
Hi, I’m
Myleen Joy Castro
Senior Consultant - Software Test Engineer
Summary
Overview
22
years of professional experience
Work History
Visa Worldwide Pte Ltd
Senior Consultant - Software Test Engineer
01.2016 - 07.2026
Job overview
- Lead cross-functional teams to deliver certification, compliance, and operational initiatives across global and regional markets.
- Provide expert guidance to over 100 payment technology vendors and 15 accredited functional laboratories throughout the product certification lifecycle, ensuring timely approvals and compliance with industry standards by advising on certification requirements, testing processes, and regulatory obligations.
- Develop and implement certification processes, operational frameworks, and governance policies for emerging payment technologies and new business initiatives.
- Partner with global, regional, and cross-functional stakeholders to define requirements, resolve complex issues, and drive strategic programs to completion.
- Represent the organization at industry forums, customer events, and technical workshops, delivering presentations and promoting best practices.
- Drive process improvement and automation initiatives that enhance operational efficiency, scalability, and customer experience.
- Lead stakeholder communications and change management activities for certification programs, policy updates, and operational improvements.
- Evaluate emerging technologies and establish supporting certification requirements, policies, and operational controls.
Verifone Inc
Quality Assurance Team Lead
08.2011 - 12.2015
Job overview
- Led quality assurance initiatives, ensuring adherence to industry standards and regulatory requirements.
- Developed and implemented testing protocols to enhance product reliability and performance.
- Collaborated with cross-functional teams to identify and resolve quality issues proactively.
- Mentored junior QA team members, fostering skills in testing methodologies and best practices.
- Managed project timelines and resources, maintaining alignment with company objectives and deliverables.
Headstrong Philippines Inc
Senior Quality Assurance Tester
10.2010 - 08.2011
Job overview
- Collaborated with development teams to identify, document, and resolve defects in software applications.
- Conducted regression testing for new software versions, ensuring consistent functionality across updates.
- Improved software quality by developing and executing comprehensive test plans and cases.
- Enhanced product reliability by identifying, reporting, and tracking software defects in a timely manner.
Ingenico Group
Quality Assurance Team Lead
10.2004 - 10.2010
Job overview
- Led quality assurance initiatives, ensuring adherence to industry standards and regulatory requirements.
- Managed project timelines and resources, maintaining alignment with company objectives and deliverables.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
Education
University of Massachusetts GlobalUSA
MBA from Business Administration
04.2001
University Overview
HarvardX Exercising Leadership: Foundational PrinciplesUSA
Professional Certificate from Organizational Leadership
04.2001
University Overview
Yale School of Management Women's Leadership ProgramUSA
Professional Certificate from Leadership
04.2001
University Overview
University of The East Philippines
Bachelor of Science from Computer Engineering
04.2001
University Overview
Skills
Digital transformation
Business planning
Project documentation
Project management
Business analysis
Technology integration
Operations management
Data analytics
Systems analysis
Cross-functional collaboration
Project planning and development
Strategic planning
Timeline
Senior Consultant - Software Test Engineer
Visa Worldwide Pte Ltd
01.2016 - 07.2026
Quality Assurance Team Lead
Verifone Inc
08.2011 - 12.2015
Senior Quality Assurance Tester
Headstrong Philippines Inc
10.2010 - 08.2011
Quality Assurance Team Lead
Ingenico Group
10.2004 - 10.2010
University of Massachusetts Global
MBA from Business Administration
04.2001
HarvardX Exercising Leadership: Foundational Principles
Professional Certificate from Organizational Leadership
04.2001
Yale School of Management Women's Leadership Program
Professional Certificate from Leadership
04.2001
University of The East
Bachelor of Science from Computer Engineering
04.2001