Marcus Yeoh

Responsibilities:

• Tracked critical project milestones, including opportunities, sales entry, shipping, and commissioning startup.
• Facilitated communication between Caterpillar factories, dealers and project teams.
• Utilized CRM software to track sales activities and maintain accurate records.
• Attended industry events to network and promote Caterpillar products and services.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Reduced process lags by training dealers on best practices and protocols.

Successes:

• Oversaw diverse corporate clients and resolved SingNet service-related issues, enhancing connectivity and productivity by 10%.
• Aided customers in troubleshooting network latency issues, providing guidance to prevent future disruptions.
• Optimized network routes from Singapore to international destinations, ensuring efficient path selection for gateway tunnels.
• Addressed essential IP-related inquiries, including wide area network and local area network IPs.
• Examined customer speed and link stability issues, delivering resolutions to meet SLA commitments.
• Enhanced operational processes to improve staff effectiveness and efficiency.
• Implemented strategic functions for seamless issue handover, ensuring smooth case management.

• Addressed troubleshooting for suboptimal 5G Stand-alone coverage across the island.
• Devised strategies to enhance connectivity, achieving an improvement of up to 20%.
• Developed test cases for AR/VR technologies ensuring stable connections for 100 users on both 5G SA and NSA.
• Participated in NB-IoT testing on HDB water meters to fulfill minimum throughput requirements, increasing cost efficiency by at least 10%.
• Contributed to testing 5G signal coverage at sea with Airbus to resolve instability issues for users.

• Modified program for Autonomous Guided Vehicle (AGV), enhancing efficiency by up to 10%.
• Conducted tests on prototypes to ensure functionality and safety.
• Participated in team meetings to discuss project progress and challenges.
• Documented findings from experiments and tests for review purposes.
• Developed software solutions to minimize faults for future updates and facilitate easier migration.
• Designed innovative product to improve maintenance efficiency of surveillance cameras on bridge cranes and AGVs.