My Dung Truong (Celine)
Ho Chi Minh City
Summary
I'm a motivated individual with 2+ years of experience in customer service, sales and marketing. Strong communication and interpersonal skills for providing superior customer service based on unparalleled support, customer relationship-building, and demand assessment skills. Moreover, I am also passionate about implementing strategic and tactical marketing campaigns to drive engagement and sales, well-versed in both online and traditional marketing approaches, based on 2+ years of my own business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Content Creator
Freelancer
06.2023 - Current
- Developed and executed comprehensive social media strategies, resulting in 4,769.15% average increase in follower growth and engagement rates
- Created compelling and visually appealing content, including graphics and videos, which led to 682k (57,382.8%) increase in reach and 47k (533,066.7%) increase in user interactions
- Managed content calendars, ensuring consistent posting schedules and timely responses to comments and messages
- Stayed updated on industry trends and algorithm changes, integrating new approaches and techniques to maintain competitive edge and adapt to evolving platforms
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
General Manager
Minh Hanh Birdnest
01.2018 - Current
- Manage all social media account with over 5000+ reactions and engagement on posts as well as orientate brand image
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and maintain excellent customer service.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Quality Assurance Executive
Mservice (Momo E-wallet)
08.2019 - 03.2022
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards and government law.
- Verify approximately theauthenticity of 3000 daily users and identify impersonation and fraudulent accounts
- Planned, conducted and monitored testing product quality.
- Conducted risk assessments to identify and mitigate potential quality issues.
Content Writer
Popiwork
05.2019 - 11.2019
- Manage the 10 seeding accounts to enhance the traffic and reaction among users.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Developed content for avariety of topics, ranging from working experience to work-life balance sharing, minimum 5 posts daily
Team Member
Roll'd
07.2022 - 02.2024
- Delivering a fantastic customer experience and service.
- Building a good brand identity and customer relationship.
- Maintained aproductive, efficient approach to all tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production areas to ensure s hygiene and food safety environment.
- Achieve 5000 AUD - high sale performance requirement with over 300 customer calls per day and increase sale by 5 to 10%
Education
Bachelor of Arts - International Business
Royal Melbourne Institute of Tech
Melbourne, VIC2022
Skills
- Online Content Development
- Brand Development
- Social Media Content Creation
- Sale Performance
- Editing
- Customer service
Extracurricular and Awards
External relation manager at RMIT Enactus Club (April 2020 - January 2022)
- Manage the operation as well as coaching necessary skill for 20 members in external relations team
- Making sponsorship packages, seeking potential sponsors and maintaining partner relationship
- Sponsorship leader (Greenactus 2021 - environment entrepreneurship competition) which seeking sponsor 10k AUD and collaborate
with Saigon Corp (one of biggest supermarket retail), and Dustin Phuc Nguyen (KOL with 94K follows on Facebook)
- Coordinator of Fundraising & Thank You Party with scale for 100 people
RMIT Hult Prize by US President Bill Clinton 2020 - 3rd Runners up
- The entrepreneurship idea with hydroponic farming in large scale which help avoid the flood season affecting Vietnamese farmers in Mekong Delta
Certification
- Hospitality Pool Program Training - 2023 (Victoria Bar School)
- Marketing foundation (Tomorrow Marketer Organization)
- Business law for manager & business' owner (Law University of HCMC)
- Brand management (in progress)
Timeline
Content Creator
Freelancer
06.2023 - Current
Team Member
Roll'd
07.2022 - 02.2024
Quality Assurance Executive
Mservice (Momo E-wallet)
08.2019 - 03.2022
Content Writer
Popiwork
05.2019 - 11.2019
General Manager
Minh Hanh Birdnest
01.2018 - Current
Bachelor of Arts - International Business
Royal Melbourne Institute of Tech
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