Myat Thit San
Overview
6
6
years of professional experience
Work History
Housekeeping
WWHOTELS
11.2022 - 11.2024
- Coordinated with housekeeping staff to ensure cleanliness and readiness of rooms upon guest arrival.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Coordinated closely with housekeeping staff to ensure timely room preparations before guests'' arrival.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Optimized room availability by closely monitoring reservations and coordinating with housekeeping staff regarding room readiness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Developed emergency response plans for housekeeping personnel, ensuring preparedness during unexpected situations or crises.
Food and Beverage Banquet Service
Novotel Hotel Yangon Max
09.2018 - 12.2018
- Provide quality service to approximately 30 tables per shift
- Maintain high standards of customer service
- Communicate with banquet supervisors and other servers
- Record customer orders and offer a recommendation when requested, then relay to kitchen team members
- Serve food to guests and refill drinks promptly
- Expect and address customers' needs throughout their meal
- Supervise and mentor temporary help
- Verity proper table setting
- Ensure cleanliness of glassware, table, table linens and routinely clean floors,counters, service refrigerators and carpets.
Food and Beverage Banquet Service
Jasmine Palace Ngapali Resort, Rakhine
07.2019 - 08.2019
- Provided quality service to about 20 tables per shift
- Served food for various events, including corporate events, weddings or family reunions
- Regularly offered attention to customers throughout dinners to ensure satisfaction and answered questions about food options
- Communicated with event organizers and other servers
- Effectively communicated with kitchen staff concerning customers' special requests like dietary needs or allergies
- Resolved customer issues in a timely and efficient manner
Food and Beverage Banquet Service
Inyalake Hotel, Yangon
09.2019 - 10.2019
- Provide quality service to approximately 40 tables per shift
- Maintain high standards of customer service
- Communicate with banquet supervisors and other servers
- Record customer orders and offer a recommendation when requested, then relay to kitchen team members
- Serve food to guests and refill drinks promptly
- Expect and address customers' needs throughout their meal
- Supervise and mentor temporary help
- Verify proper table setting
- Ensure cleanliness of glassware, table, table linens and routinely clean floors, counters, service refrigerators and carpets.
Room Attendant
MountOsi, Kalaw
12.2019 - 03.2020
- Prepares for new guest arrivals by wiping tables, changing the beddings,vacuuming, sweeping, mopping and picking up trash within the required seven minute time expectation per room
- Inspects empty rooms to make sure that nothing is missing, broken or damaged by following an inspection checklist that includes 50+ items
- Wipes, dusts and polishes furniture in the lobby for one hour every week
Education
Myanmar Major
West Yangon University
Yangon Division, HtanTaPin TownshipPrimary -
Kamapar Elementary School
Kungyangon TownshipKungyangon Highschool
Kungyangon TownshipSkills
- Multitasking
- Customer Service
- Active
- Patience
- Problem Solving
- Work under pressure
- Good personality and really energetic
Certificate
- Level Il Certificate in Food and Beverage Service
Languages
English
Intermediate (B1)
Myanmar
Advanced (C1)
Timeline
Housekeeping
WWHOTELS
11.2022 - 11.2024
Room Attendant
MountOsi, Kalaw
12.2019 - 03.2020
Food and Beverage Banquet Service
Inyalake Hotel, Yangon
09.2019 - 10.2019
Food and Beverage Banquet Service
Jasmine Palace Ngapali Resort, Rakhine
07.2019 - 08.2019
Food and Beverage Banquet Service
Novotel Hotel Yangon Max
09.2018 - 12.2018
Myanmar Major
West Yangon University
Primary -
Kamapar Elementary School
Kungyangon Highschool
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