MYAT THEIGI KYAW
Summary
I am a recent graduate in Hospitality and Tourism Management from Nanyang Polytechnic, passionate about continuous learning and growth. With hands-on experience in creativity, communication, and problem-solving, I adapt quickly and thrive in dynamic environments. My strong interpersonal skills allow me to connect with people from diverse backgrounds, collaborate effectively in teams, and contribute to a positive workplace culture. I am committed to maintaining a proactive mindset, fostering teamwork, and continuously learning to create meaningful impacts in any role I take on.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales And Marketing - Polytechnic Internship
Novotel Singapore On Stevens
02.2024 - 08.2024
- Provided administrative assistance in contract preparation and proposal development.
- Maintained and updated a comprehensive client database, ensuring accuracy and confidentiality.
- Coordinated booking confirmations, special requests, and room allocations for group reservations using Opera and Cvent systems.
- Acted as a liaison between clients and internal departments to facilitate seamless communication and service delivery.
- Managed communications with travel agencies, corporate clients, and tour operators, building and sustaining professional relationships.
- Conducted market research to identify potential leisure and corporate clients, contributing to business development efforts.
- Handled incoming inquiries via phone and email, providing prompt and professional responses.
- Tracked payments and contract renewal timelines to ensure timely follow-ups and continuity of service.
Banquet/ Event Team Leader - Part Time
Fairmont Singapore & Swissôtel The Stamford
08.2022 - 09.2023
- Led the team to ensure smooth event execution, from setup to service and breakdown.
- Managed time-sensitive tasks efficiently, ensuring timely service during high-volume events.
- Provided on-the-job coaching to improve service quality.
- Adapted to last-minute changes in event setup, guest requests, or service challenges.
- Ran events such as conferences, exhibitions, and weddings alongside managers and the team.
- Maintained strong communication skills while building rapport with both guests and teammates.
- Provided exceptional and professional service to VIP guests, ensuring a seamless and memorable experience.
Front Office Agent - ITE Internship
Marriott Tangs Plaza Hotel
04.2021 - 09.2021
- Front office (3 months), Housekeeping (3 months)
- Attended to room inquiries.
- Greeted and assisted visitors, clients, and employees professionally.
- Managed incoming calls, emails, and correspondence.
- Supported front desk operations and ensured a welcoming environment.
- Collaborated with different departments to maintain a smooth office workflow.
- Mentored and guided fellow interns to enhance their skills and professional development.
Retail Operator - Part Time
Best Value Mart
10.2020 - 12.2020
- Assisted customers with inquiries, purchases, and complaints to ensure a positive shopping experience.
- Operated the point-of-sale (POS) system and handled cash, credit, and digital transactions accurately.
- Replenished shelves, checked inventory levels, and ensured products were properly stocked.
- Maintained product displays, pricing labels, and promotional signage to maximize sales.
- Stayed informed about product details to provide recommendations to customers.
Education
Diploma, Hospitality And Tourism Management
Nanyang Polytechnic
03.2025
Higher Nitec, Hospitality And Tourism
Institute of Technical Education
03-2022
GCE 'O' Level
Yishun Secondary School
11-2019
PSLE
Ahmad Ibrahim Primary School
11-2014
Skills
- OPERA PMS
- Cvent
- Microsoft
- Market Research
- Office Administrations
- Customer Service
- Sales Knowledge
- Teamwork
- Leadership
- Time Management
- Effective Communication
- Creativity and Innovation
Certification
- Certificate of completion - Tips for Better Business Writing
- Certificate of Completion - The 3 Minute Rule: Say Less to Get More
- Certificate of Completion - Designing a Presentation
- Certificate of Completion - Selling with Stories, Part 2
- Certificate of Completion - Selling with Stories, Part 1
- Leadership Training
LANGUAGES
English (Fluent)
Burmese (Fluent)
Chinese (Basic)
Awards
CCA Excellence Award - 2018, National Youth Achievement Award - 2017, Sports and Wellness (Outstanding Performance) - 2017, Prefectorial Board President - 2017 (Head Prefect of Yishun Secondary School)
Timeline
Sales And Marketing - Polytechnic Internship
Novotel Singapore On Stevens
02.2024 - 08.2024
Banquet/ Event Team Leader - Part Time
Fairmont Singapore & Swissôtel The Stamford
08.2022 - 09.2023
Front Office Agent - ITE Internship
Marriott Tangs Plaza Hotel
04.2021 - 09.2021
Retail Operator - Part Time
Best Value Mart
10.2020 - 12.2020
Diploma, Hospitality And Tourism Management
Nanyang Polytechnic
Higher Nitec, Hospitality And Tourism
Institute of Technical Education
GCE 'O' Level
Yishun Secondary School
PSLE
Ahmad Ibrahim Primary School
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