Mya Hmu Mo @ Kiriko
Yangon
Summary
Experienced and certified curriculum coordinator at the International Preschool called Brightkidz123. Skilled in English language teaching for adult learners at the Smart English Language School. Holding dedicated knowledge and etiquette about the elite class.
Experienced Guest Services Ambassador for Singapore's First Garden-In-a-Hotel⭐️⭐️⭐️⭐️⭐️
Overview
6
6
years of professional experience
Work History
Ambassador, Guest Services
PARKROYAL COLLECTION Marina Bay,Singapore
Singapore, Singapore
12.2022 - Current
- Maintained thorough knowledge of all hotel offerings, enabling efficient assistance when making reservations or answering inquiries.
- Implemented customer feedback system to continuously improve service quality and address issues effectively.
- Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
- Provided support for various departments as needed, demonstrating adaptability and commitment to teamwork within the hotel setting.
- Conducted regular training sessions for the Guest Services team to maintain high standards of professionalism and hospitality.
- Resolved guest complaints by offering service recovery and courtesy call.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took dining reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Scheduled and confirmed restaurant reservations for guests.
- Followed LQA Standard verbiage through phone calls and within internal departments.
Curriculum Coordinator
Brightkidz123 International Preschool Burma Branch
Myanmar
06.2021 - 06.2022
- Brightkidz123 Preschools (sgchildreneducation@gmail.com) nurture and develop the multiple intelligences skills in the children and seek to serve one with honor, integrity and high business ethics.
- Curriculum Coordinators from those offer the creative lesson plans under multiple intelligences.
- I was hired as a headquarter curriculum assistant and I was promoted to a curriculum coordinator based on my demanding performance in the process of my resignation
- My responsibilities: Giving the supervisor detail-created bulletins and lesson plans for a year of round for Kindergarten and Nursery
- Researching impressive learning materials with a wide knowledge
- Using technical device, laptop (Microsoft Office, G-mail, Viber, Google, You-tube and Facebook)
- Collaborating with the most systematic people of the department, the supervisor, the director and the boss
- Training and coaching English teachers whenever it is necessary
- Checking all of the schools and the teachers' performance whether they stick to my detail-created lesson plans or not
- Reporting all of the updated information to the supervisor
- Attending the meeting whenever it is necessary
- Assisting in supervisor's working process as a right-handed co-worker (ordering, editing and deciding textbook lesson plans).
Assistant English Teacher
Smart English Language School
08.2018 - 09.2019
- Smart English Language School is founded by Daw
- Aye Thant Zin who has achieved a Diploma in Professional English Major at the Yangon University of Foreign Languages
- From 2018 to 2019, I volunteered in teaching English for 9 months and I was well-paid for the rest 3-month internship
- Altogether, I had 1-Year experience in teaching English for both young and adult learners: from Grade-1 to Grade- 10 (age start from 5 years to 16 years)
- Training English in 4 skills: reading, writing, listening and speaking
- Evaluating the students' mistakes and acknowledge them about each result and mistake
- Creating own type of teaching strategies
- Teaching students who were preparing for the matriculation examination
- Giving the students guidelines and strategies to encounter the exam
- Practicing English with handouts, textbooks, and Cambridge Grammar in Use (Elementary, Intermediate and Advanced)
- Having authorization to teach English with American accent.
Education
MBA - Mini-MBA
International Business Management Institute
Berlin,Germany01.2024
Diploma in Financial Management -
Myanmar Management Institute
10.2022
Third Year of French -
Yangon University of Foreign Languages
08.2022
EF SET Certificate -
EF Standard English Test
06.2022
IELTS -
02.2022
12th Standard Education -
Basic Education High School No(2)Yankin
06.2018
Skills
- Patience and composure
- Hospitality Industry Knowledge
- Customer service expertise
- Exceptional communication
- Information Protection
- Training and mentoring
- Office Support
- Computer Skills
- Documentation And Reporting
- Reservation Management System
Websites
Languages
English
Burmese
French
Elementary (A2)
Japanese
Beginner (A1)
Skills - Language Teaching(English And Burmese)
Advanced
Personal Information
- Place of Birth: Burma
- Date of Birth: 06/20/2002
- Nationality: Burmese
- Current Residency: Singapore
Hobbies and Interests
- Learning Japanese Speaking
- Learning English
- Exploring Japanese Culture
Learning Japanese
Advanced in English 4 Skills
Passionate in learning Japanese
Timeline
Ambassador, Guest Services
PARKROYAL COLLECTION Marina Bay,Singapore
12.2022 - Current
Curriculum Coordinator
Brightkidz123 International Preschool Burma Branch
06.2021 - 06.2022
Assistant English Teacher
Smart English Language School
08.2018 - 09.2019
MBA - Mini-MBA
International Business Management Institute
Diploma in Financial Management -
Myanmar Management Institute
Third Year of French -
Yangon University of Foreign Languages
EF SET Certificate -
EF Standard English Test
IELTS -
12th Standard Education -
Basic Education High School No(2)Yankin