MY PHAN THI HOANG

• Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Identified and supported resale opportunities to achieve sales plans.
• Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.

Internal Sales:

• Dealing with daily technical sales inquiries received from customers and preparing accurate and competitive quotations, information packages, technical proposals, and tenders.
• Negotiating price, contract terms and conditions.
• Following up quotations in a timely manner to secure profitable orders.
• Processing orders from field sales & service engineers incl. raising timely sales orders on SAP, issuing customer order acknowledgement and following-up to ensure that customer orders are delivered accurately and on time.
• Preparing and raising relevant paperwork’s for accounts and providing logistical support as requested.
• Supporting projects sales team.
• Supporting marketing by attending trade shows, conferences & other marketing events (if needed).
• Preparing sales reports by collecting, analyzing, and summarizing sales information.
• Recording and maintaining customer contact data on CRM, SAP, and relevant processes (Work- On, SSF).
• Contact clients / prospects to obtain missing information or answer queries.
• Gather, maintain, and update sales & customers records and monitor contract expiry date.
• Following up overdue payment & closely work with local Finance team & Controlling management based on company direction.
• Qualify customer enquiries & generating quotations from HubSpot/ Social Media Channel.
• Provide specialized information to technical sales, service engineers or projects sales team as required.
• Take care of all the documentation needed from order to cash
• Inform to relevant stakeholders about availability and pending orders.
• Play a role in solving complaints by gathering info and be the interface with the SCM team.
• Create return notes and credit note/ debit note.

Field Sales

• Achieving annual sales & profit targets.
• Searching, identifying potential customers, and establishing new business.
• Developing and maintaining long-term relationships with customers; Pushing sales through new channels.
• Developing sales of 3rd party products as assigned.
• Planning and organizing sales visits.
• Traveling to visit potential customers nationwide.
• Performing other related duties as assigned by direct supervisor.

Highlighted in 2023_2024

• Successfully run ETO, ATO business.
• Be a local key user for Pricing Concept.
• Be a local key user for CS module.
• Audit and compliance.
• Support to ensure adherence to company processes, procedures, policies, and standards.
• Accountable for ensuring full regulatory compliance and legal requirements.
• Participation and support leaders in any Internal / External Audits.
• Be a contact point for all the document needed from Regional BDO (preparation for New hired, internal transfer & Exit)
• Be a key user for Material Master MANF request from Hydraulics & Factory Automation.
• Be a role for mass maintenance Unit Price and Download.
• Be a role for customer maintenance (create, change & delete) on SAP/ PR0.
• Be a trainer for some changes in roles of DCVN organization.
• Develop business of 3rd party products (Pneumatics)

• Implemented robust risk management practices to minimize potential disruptions in the supply chain network.
• Implemented lean principles to eliminate waste within the supply chain process, significantly reducing overall operational costs.
• Instituted comprehensive performance metrics for ongoing monitoring of supply chain effectiveness against established targets.
• Leveraged advanced analytics tools for data-driven decision-making in supply chain planning and execution processes.

• Reviewed proposals and contracts for compliance with specifications.
• Managed commodity risks to ensure price stability, utilizing market analysis and forecasting tools.
• Negotiated favorable contract terms to secure optimal pricing structures for company purchases.
• Verified deliveries and resolved discrepancies between order and shipment.
• To be responsible for negotiating, documenting and in compliance with local and CP requirements: Cost, quality, supply and Legality.
• To identify, prioritize and drive the delivery of cost saving opportunities.
• To closely work with Lead buyer/IBT lead buyer to achieve maximum bundling via IBT structure.
• To research local supplier and ensure that the supplier channel contains the best available suppliers ranked in accordance with CP requirements.
• To provide support, direction, coaching and training on daily working to ensure the smooth running of purchasing on location.

• Created and maintained reports, documents, and presentations to assist with administrative support.
• Collected and maintained file of receipts to coordinate expense report submission.
• Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.