My Nguyen

Manage all aspects of facility operations, including maintenance, repairs, janitorial services, and security to ensure a safe and well-maintained workspace.

Ensure that the office is always in a clean and tidy state. Equipment is always in good condition and periodically maintained.

Collaborate with vendors, contractors, and service providers to ensure the delivery of high-quality services, negotiate contracts, and monitor vendor performance.

Develop and manage the facilities budget, monitor expenses, and identify cost-saving opportunities while maintaining operational efficiency.

Promote and implement sustainability initiatives, including energy efficiency, waste reduction, and environmentally responsible practices.

Lead team and support staff, providing direction, training, and performance evaluations.

Build up maintenance plan and ensure to carry out on time.

Implement and enforce health and safety protocols, conduct daily site check.

Ensuring contractors perform maintenance in accordance with Vietnamese law, safety regulations of JLL and client.

Site risk register and review with global.

Follow established escalation procedures and incident reporting procedures.

Build & deploy PPM-52 weeks planer, make sure maintenance on time.

Ensure first aid kit are always available.

Closely follow up with admin on payment status for vendor, ensuring payment on time.

Ensuring smoothly operation and no service interruption.

Other tasks assign from Workplace SEA Lead and clients.

Coordinate with vendors/contractors on PPM schedules.
Prepare phone cards for employees biannually.
Manage electricity bills, parking registration, and payments.
Assist with taxi card registration, travel bookings, visa applications, and approvals.
Purchase office supplies, pantry items, and event supplies.
Organize monthly birthday parties and handle related payments.
Track couriers and manage payments.
Handle phone calls and prepare payment requests and reports.
Perform additional administrative tasks as assigned.

Supervise and assign tasks to the Receptionists on duty.

Arrange work schedules for Receptionists monthly.

Address and resolve residents' complaints.

Oversee the Cleaning, Security, and Landscaping teams to ensure hygiene, security, and aesthetics throughout the building.

Participate in weekly meetings with vendor to enhance service quality.

Draft and send announcement to residents and the Building Owner's Committee.

Coordinate with the Engineer Department to address residents' complaints and requests related to technical issues, household appliances, building systems, and fire safety.

Manage and oversee the meeting room facilities.

Conduct interviews with the Project Manager to select candidates for the team.

Edit forms and create Standard Operating Procedures for the Customer Service team.

Perform other assigned tasks.

Supervise and assign tasks to the Receptionists on duty.

Arrange work schedules for Receptionists.

Address and resolve residents' complaints.

Oversee the Cleaning, Security, and Landscaping teams to ensure hygiene, security, and aesthetics throughout the building.

Participate in weekly meetings with cleaning, security, landscaping, and technology service companies to enhance service quality.

Draft notices and correspondence to residents and the Building Owner's Committee.

Coordinate with the Technical Department to address residents' complaints and requests related to technical issues, household appliances, building systems, and fire safety.

Manage and oversee the meeting room facilities.

Customer Service Agent (07/2015 - 11/2016)

Provide a friendly, warm welcome and efficient service to all hotel guests.

Implement check-in, check-out procedure.
Handle guest requests to ensure a comfortable and pleasant stay.
Ensure all reservations and cancellations are processed accordingly.
Handle customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

Secretary (11/2016 - 7/2017)

Register training programs for the department.
Prepare payment proposals and order necessary office supplies.
Conduct monthly asset inventory inspections.
Assist the Front Office Manager in preparing the monthly report.
Perform other tasks assigned by the Front Office Manager.