Muthu Mukkunthan Thangavelu
Bangalore
Summary
Dynamic Senior Consultant with a proven track record at Deloitte USI Consulting, adept at leading cross-functional teams and driving incident resolution. Skilled in data analysis and strategic planning, I excel in executive reporting and stakeholder communication, consistently identifying improvement opportunities to enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Consultant/Assistant Manager
Deloitte USI Consulting
07.2020 - Current
- Led team of 12 in coordinating cross-functional efforts between L2 and L3 support teams, ensuring timely incident resolution and compliance with Incident Management processes.
- Monitored and reported on Incident Management KPIs, facilitating incident review meetings to address open incidents promptly.
- Spearheaded root cause analysis sessions to identify fundamental issues, implementing preventive measures for timely resolution.
- Generated periodic service reports for stakeholders while analyzing incident trends to identify improvement opportunities.
- Performed ongoing remediation of enrollment data among carrier systems and internal database, detecting and rectifying data discrepancies to maintain accuracy, consistency, and compliance across platforms.
Senior Software Engineer
Accenture
05.2016 - 05.2020
- Optimized databases to improve query performance.
- Investigated production issues reported by users and provided timely resolutions.
- Resolved complex issues related to software applications quickly and effectively.
- Generated Tax forms for 1.6M people for state of californian
Education
Bachelor of Engineering - Mechanical
04/2016
04-2016
Skills
- Agile Fundamentals
- Executive Reporting
- Microsoft Office
- Strong Leadership Skills
- Effective Communication
- Critical Thinking
- Agile Fundamentals
- Executive Reporting
- Microsoft Office
- Strong Leadership Skills
- Effective Communication
- Critical Thinking
- Project management
- Data analysis
- Root cause analysis
- Stakeholder communication
- Strategic planning
Certification
- Certificate in Basics of Risk Management in Insurance Deloitte
- Certificate in Agile Fundamentals including SCRUM and KANBAN
- Certificate in Business Analysis Fundamentals: The BA Guide
- Certificate in Basics of Risk Management in Insurance
Accomplishments
- Recipient of Five Outstanding Star Performance Awards at Deloitte
- Recipient of five performance awards at Accenture
INTERESTS
- Operations Management Project
- Management
- Functional Testing
- Supply Chain Operations and Logistics Management
Linkedin Profile
https://www.linkedin.com/in/muthu-m-94ba50107/
Timeline
Senior Consultant/Assistant Manager
Deloitte USI Consulting
07.2020 - Current
Senior Software Engineer
Accenture
05.2016 - 05.2020
Bachelor of Engineering - Mechanical
04/2016
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