Mutee Ameen
Summary
Passport Support Associate experienced in processing passport applications and resolving customer inquiries. Improved efficiency and accuracy in previous roles through strong communication skills and thorough understanding of passport application process. Focused on delivering high-quality service while adhering to policies and procedures.
Overview
1
1
Language
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Passport Support Associate
CGI Federal
10.2025 - Current
- Processed passport applications and ensured proper documentation compliance.
- Assisted customers with inquiries regarding passport status and procedures.
- Maintained accurate records of application submissions and transactions.
- Conducted quality checks on submitted applications to ensure accuracy and completeness.
- Provided excellent customer service to applicants by answering questions regarding passport processing and requirements.
- Created and maintained accurate records of passport applications, including data entry into the system.
- Utilized specialized software programs to process passport orders efficiently.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
Supportive Housing Case Manager
Compass Career Solutions
08.2024 - 12.2024
- Delivered specialized interventions for 19 clients at risk of eviction, enhancing housing stability.
- Facilitated application and qualification processes for 19 clients seeking SSI, SSDI, Medicaid, Medicare, SNAP, and other services across Snohomish County, ensuring access to essential resources.
- Provided specialized and targeted interventions for a caseload of 19 clients who were at risk of eviction.
- Linked 19 clients to medical, mental health, and supportive counseling services in Snohomish County, promoting overall well-being.
Emergency Financial Assistance Case Manager
The Salvation Army
10.2018 - 06.2020
- Delivered case management services, including assessment, service authorization, and referrals for 89 families and individuals, facilitating access to essential support.
- Coordinated multidisciplinary services with mental health, Employment Security, substance abuse programs, vocational rehabilitation, and developmental disabilities to enhance client outcomes.
- Developed, implemented, and adjusted 89 case plans, ensuring alignment with client goals for economic and social self-support.
- Provided formal and informal referrals to community services in Seattle.
Team Coordinator
PROVAIL
09.2016 - 09.2018
- Coached and trained staff, providing motivation and conducting performance evaluations.
- Created staff monthly schedules to effectively support clients' health, goals and choices within limitations of contracted hours. Posted monthly schedules and meeting/training announcements.
- Coordinated planning among clients, staff, family/guardians, case managers, and other support providers to align care strategies with client needs.
- Responded to emergencies and attended healthcare appointments while ensuring thorough follow-up, including return visits, referrals, and medication administration to maintain client well-being.
Zoo Crew Science Instructor
Woodland Park Zoo
06.2016 - 09.2016
- Delivered on-site and off-site education services to nine high school students through workshops and outreach on diverse science and environmental topics.
- Collaborated with internal staff and external partners to enhance mentorship and training initiatives for Woodland Park Zoo Crew program.
- Coordinated and supported 2 Zoo Crew interns in delivering science presentations and implementing science curriculum for Zoo Crew summer campers.
- Collaborated with internal staff and external partners to provide mentorship, assignments and training as part of the Woodland Park Zoo Crew program.
Volunteer ESL Teacher
WorldTeach Guyana
08.2015 - 06.2016
- Taught ESL English to an average of twenty-two 7th Grade Students and an average of fifteen 10th Grade Students in a remote Indigenous Village.
- Conducted various amounts of assessments of all students through coursework; written exams; and essay writing.
- Developed and organized 70 ESL lesson plans for 7th and 10th grade students, aligning activities with curriculum standards.
- Conducted various amounts of assessments of all students through coursework; written exams; and essay writings.
- Coordinated five educational training events focused on sports, science, information technology, and ESL to enhance student engagement and learning.
- Organized five training events to enhance student learning in sports, science, information technology, and ESL.
Green Ambassador Crew Leader
Thompson Island Outward Bound Education Center
06.2015 - 08.2015
- Supervised 10 high-school aged Green Ambassador Crew Members on ecosystem restoration projects for seven weeks in Boston & Thompson Island.
- Coordinated multi-night camping expedition on Peddocks Island, fostering team building and environmental awareness.
- Managed urban agriculture community outreach projects, enhancing community engagement and awareness of sustainable practices.
- Managed two urban agriculture community outreach projects.
- Directed trail maintenance and invasive species removal projects, improving local biodiversity and trail accessibility.
Support Team Leader
AmeriCorps NCCC FEMACorps
07.2013 - 06.2014
- Facilitated communication across 6 teams of 11 Corps Members by developing and distributing the bi-weekly Hickory Unit Newsletter, ensuring timely access to campus information.
- Coordinated logistical support for six teams, overseeing vehicle inspections, general maintenance, uniform/equipment management, returns, and inventory of PPE items.
- Developed contacts and maintained databases of daily accountability reports, weekly progress reports (WPRs), leave requests, Independent Service Projects (ISPs), and incident reports.
City Year Sacramento Corps Member
City Year Sacramento
08.2012 - 06.2013
- Facilitated individual and group tutoring/mentoring in 6th Grade English & Math for 14 at-risk Sacramento Unified Public School students.
- Developed 32 'Star Chart Incentive Student Behavior Contracts' to enhance motivation and accountability among 14 at-risk Sacramento Unified Public School students.
- Coordinated 20 after-school lesson plans in History, Science, Math, and English, fostering holistic learning experiences for 1st and 2nd graders.
- Created 32 'Star Chart Incentive Student Behavior Contracts' for 14 at-risk Sacramento Unified Public School students.
Education
B.A - Political Science
Chicago State University
United States 08.2010 - 01.2015
Skills
- Application processing
- Document verification
- Regulatory compliance
- Regulatory compliance
- Microsoft Office software
- Team collaboration
- Data entry
- Effective communication
- Regulatory compliance
Languages
English
First Language
Timeline
Passport Support Associate
CGI Federal
10.2025 - Current
Supportive Housing Case Manager
Compass Career Solutions
08.2024 - 12.2024
Emergency Financial Assistance Case Manager
The Salvation Army
10.2018 - 06.2020
Team Coordinator
PROVAIL
09.2016 - 09.2018
Zoo Crew Science Instructor
Woodland Park Zoo
06.2016 - 09.2016
Volunteer ESL Teacher
WorldTeach Guyana
08.2015 - 06.2016
Green Ambassador Crew Leader
Thompson Island Outward Bound Education Center
06.2015 - 08.2015
Support Team Leader
AmeriCorps NCCC FEMACorps
07.2013 - 06.2014
City Year Sacramento Corps Member
City Year Sacramento
08.2012 - 06.2013
B.A - Political Science
Chicago State University
08.2010 - 01.2015