Mustakim Jumaat
Operations Manager
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Operations Manager Banquet
Furama Riverfront Hotel
06.2018 - 05.2024
- As Banquet Operation Manager at FURAMA PTE LTD, I oversaw all aspects of banquet operations, ensuring smooth and efficient execution of events
- I managed a team of staff, coordinated with clients to understand their needs, and maintained high standards of service
- My strong leadership and organizational skills contributed to the success of numerous events.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Operation Manager (Banquet/Restaurant)
Singapore Hospitality Group (Royal Palm @OCC)
05.2017 - 05.2018
- As an Assistant Operations Manager at ROYAL PALM PTE LTD, I was responsible for overseeing the daily operations of the banquet and restaurant department
- I effectively managed a team of staff, ensuring smooth and efficient service delivery
- My strong organisational skills and attention to detail contributed to the success of various events and maintained high standards of service.
Banquet Operation Executive
Furama Riverfront Hotel
01.2014 - 04.2017
- As a Banquet Operations Executive at FURAMA PTE LTD, I was responsible for overseeing all aspects of banquet operations, including planning, organizing, and executing events
- I work closely with clients to ensure their needs were met and provided exceptional customer service
- My strong attention to detail and ability to work under pressure allowed me to constantly deliver successful events.
Banquet Supervisor
Furama Riverfront Hotel
01.2013 - 01.2014
- Directed and managed banquet functions 500 person event.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Contributed to marketing efforts by showcasing successful events via social media platforms or other promotional avenues.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
Banquet Senior Captain
Furama Riverfront Hotel
01.2012 - 01.2013
Back of House
Fish & Co Singapore
01.2010 - 01.2010
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
Education
Accomplishments
- Food Safety and Hygiene
- Personal Effectiveness-Operations
Family Background
Hartini Ismail, Nur Irdyna Mustakim, Muhammad Irfan Abdullah
Nric No
S8220143B
Ethnicity
Malay
Country Of Birth
Singapore
Certification
Excellent Service Award
Personal Information
- Date of Birth: 06/26/82
- Gender: Male
- Nationality: Singaporean
- Marital Status: Widowed
Timeline
Excellent Service Award
01-2021
Operations Manager Banquet
Furama Riverfront Hotel
06.2018 - 05.2024
Assistant Operation Manager (Banquet/Restaurant)
Singapore Hospitality Group (Royal Palm @OCC)
05.2017 - 05.2018
Team Player of the month
02-2017
Team Player of the month
12-2015
Excellent Service Award
01-2015
Banquet Operation Executive
Furama Riverfront Hotel
01.2014 - 04.2017
Excellent Service Award
01-2014
Banquet Supervisor
Furama Riverfront Hotel
01.2013 - 01.2014
Banquet Senior Captain
Furama Riverfront Hotel
01.2012 - 01.2013
Back of House
Fish & Co Singapore
01.2010 - 01.2010
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