Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Mustafa Abdul Rahim

General Manager (Vice President)

Summary

To The Human Resource Division APPLICATION FOR THE POSITION OF CENTRE MANAGER FOR CITY GATE Dear Sir, I would like to apply for the post of Centre Manager for City Gate and am pleased to attach herewith my curriculum vitae for Currently, I am successfully employed with CapitaLand Retail a member of CapitaLand Group as a General Manager, responsible for the smooth and efficient running of 5 shopping malls namely Tampines Mall, Bedok Mall, SingPost Centre, Lot One and Bukit Panjang Plaza. Besides, overseeing the leasing, marcom and operations department, my responsibilities also include the preparation of the yearly financial forecast, staff development and overall in charge of the Centre Management Team. My 36 years of experience in the field of Building Management, Retail and Offices has given me a great knowledge of managing both low and high-rise building. Being a results-oriented and determined person, I believe I have the necessary attributes to succeed in the position. My outgoing and gregarious personality will ensure that I will be an excellent team player. CAREER OBJECTIVE An accomplished team leader who seeks to join an established organization that offers opportunities to contribute to my Real Estate, Marketing, Leasing and Facilities experience towards the accomplishment of its business objectives. DBS Land PROFESSIONAL SKILLS SUMMARY More than 36 years’ experience in managing the full spectrum of building / property facilities maintenance (shopping mall, office, service apartments & factories) and operations including staff supervision and development; Analytical and resourceful leader who has managed a few commercial buildings and led several in daily operation of the assets Highly skilled in Operations and Facilities Management functions of retail properties including Asset Enhancement skills Have undertaken several complex projects, delivers and thrives in a competitive environment. Astute acumen in market dynamics and trend forecasts. Extensive hands-on experience in dealing with retail and F & B tenants and securing new and established brands to the positioning of the shopping centre. Proven track record in town and suburban malls in highly challenging retail climate and competitive retail environment. Strong Knowledge in opening, managing and enhancing of shopping malls which encompasses the following building and conservancy services (including outsourced service providers/ contractors’ administration): Building Facilities Engineering and Operations (Air conditioning & Mechanical Ventilation, Plumbing & Sanitary, Fire Protection/ Prevention, Electrical, Security and Car park Systems – including Electronic Parking & Parking Guidance Systems). Conservancy Services (Cleaning, Pest Control, Landscaping, Refuse Disposal, Security – Manpower Deployment/ Control). Excellent Tenancy Relation Management – Feedback/ Complaint, Handing/ Taking Over Of Premise, Fitting Out/ Renovation Works, Premise Re-Entry, Arrears Management & General Liaison; Meticulous Management of Income and Operational/Capital Expenditure (Capex) Budget/ Expenses; Minor/ Adhoc/ Improvement and Capex Works Administration; Insurance Matters/ Claims (by Tenant/ Public) Procedures; Unlocking the value of the malls space through Asset Enhancement Initiative Devise and Implement effective marketing plans through Marketing and Promotion Activities;

Overview

60
60
years of professional experience

Work History

Building Manager

Straits Eastern Square Pte Ltd
03.2001 - 04.2002
  • Liaising with the project team and main contractor on the taking over of the building
  • Ensure all M&E equipment, building fabric and facilities are properly maintained during defect liability period
  • Drawing up the daily, weekly, monthly and yearly maintenance program so as to ensure that facilities and services are running smoothly and efficiently
  • Assisted new tenants in their fitting-out works and prepare schedules to co-ordinate their moves to the premises
  • Liaising with government authorities on building management matters and prepares specifications for tender of term contracts
  • Manage the car park automated system and collection of season parking
  • Administered the yearly cleaning, security, landscaping and other building maintenance contracts for common areas.

Deputy General Manager

Asia Pulp & Papers Company Ltd
01.2000 - 03.2001
  • Geographical Coverage:
  • APP Regional Headquarters in Jakarta, Singapore and related subsidiaries in the Singapore group
  • Job Scope:
  • Overall control of the facilities management of the building, which includes formulating and implementing preventive plans for building services, building works and M&E Installations
  • Analyze and tabulate internal costing, rental and service charges to the respective departments and subsidiaries
  • Assist in reviewing and establish office resources planning such as policies and procedures pertaining to office administration
  • Review Executives workflow to maximise efficiency and productivity
  • Review term contract services for the premises
  • Implement checklist and schedules to manage the contract service providers
  • Formulate a contingency plan and procedures on premises operations.

Customer Service

Somerset Holdings
  • Operations & Maintenance
  • Ensure all M&E equipment, building fabric and facilities are properly maintained and serviced so as to reduce and minimize downtime
  • Assisted new tenants in their fitting-out works and co-ordinate with their consultants on timely submission of plans to ensure early commencement of business
  • Liaising with consultant and government authorities on building management matters and prepares specifications for tender of term contracts
  • Administered the yearly cleaning, landscaping and other building maintenance contracts
  • Overseeing the sales, marketing and promotions department
  • Supervisory Skills and, Excellence
  • Trained and managed the complex team to ensure that the team is equipped with the necessary skills and knowledge in delivering quality services
  • Involvement in Other Projects
  • Assisted and prepared the system and procedures for the launching of Junction 8 Shopping Centre
  • Set-up systems and procedures for Regalis Court i.e
  • The first budget hotel run by Liang Court.-
  • Assisted in the testing and commissioning of Habourlights condominium and setting up of the maintenance manual and procedures
  • Completed the Liang Court Shopping Centre retrofitting project of $20 million
  • Completed the Regency Liang Court Services Apartment interior upgrading of $5 million
  • Assisted in the setting up of system and procedures for Pacific Regency Service Apartment in Kuala Lumpur
  • Key member of the ISO 9002 team for Regency LiangCourt Service Apartment, which obtained their ISO 9002 in December 1997 with zero non-conformity.

General Manager (Vice-President)

04.2010 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

General Manager

CapitaLand Retail
05.2003 - Current
  • SingPost Centre, Lot One, Bukit Panjang Plaza, Funan, IMM, Rivervale Mall, Plaza Singapura
  • Lead 4 Centre Managers, 13 managers, 26 Executives and 35 Technical staff of the operations, leasing, marcom department and managing a mixed development complex comprising of shopping mall, office & warehouse and an entertainment cum shopping mall
  • Responsible for Assets’ financial year and review the operational and capital budget, forecasting and strategic plans for the malls
  • Developed and implemented strategies for the Assets to maximize occupancy, rental and yield
  • Managed Assets’ OPEX AND CAPEX to ensure expenses do not exceed Budget and to ensure overall NPI (Budget) is achieve
  • Tenancy operations liaison management e.g
  • Premise handing/taking over, feedback/complain issues, arrears management, renovation works, premise re-entry (for arrears/ absconded cases), insurance issues and assisting Leasing team in related queries;
  • Ensure logistic support (audio visuals/ security/ cleaning/ technicians) for Marcom events;
  • Administer minor (adhoc), improvement and capex projects from paper proposal to management, contractor selection, preparation of RFQ, award, site supervision till payment certification;
  • Public/ Shoppers general liaison including insurance claims;
  • Achievements
  • Maintain tenancy rental arrears to below 3% monthly;
  • Achieve 99% leases in the mall over the past 5 years
  • Implemented scheme to reduce complimentary parking abuse;
  • Part of project team in administering the Asset Enhancement Works for the malls Overseas Project - Opening of 7 shopping malls in 4 cities in India - Mentoring and training the Centre Management team in India
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Centre Manager

08.2007 - 03.2010

Assistant Centre Manger

01.2007 - 07.2007

General Manager

03.2006 - 12.2006

Operations Manager

CapitaLand Retail
05.2003 - 03.2006

Building Manager

Straits Eastern Square Pte Ltd, Trading Company Ltd
05.2001 - 05.2003

Deputy General Manager

Asia Pulp & Paper
04.2000 - 05.2001

Deputy Centre Manager

Subsidiary, Sinar Mas Group
07.1998 - 04.2000

Deputy Operations Manager

01.1996 - 07.1998

Snr. Operations Executive

07.1994 - 01.1996

Operations Executive

Somerset Holdings
02.1992 - 07.1994
  • Liang Court Holdings has sold its entire stake to Somerset Holdings Ltd).

Assistant Architect – Technical Officer

Indeco Engineers Pte Ltd
01.1989 - 02.1992

Interior Designer

11.1984 - 01.1989

Education

Architectural And Building Technology

Singapore Polytechic
Singapore
05.1989 - 05.1989

Skills

Retail Mall Managementundefined

Accomplishments

  • Indeco Engineers Pte Ltd
  • I was working in Indeco Engineer Pte
  • Ltd
  • As an Assistant Architect (Technical Officer) stationed at National University Hospital
  • My duties include liaising with end-users, Architect and Interior Designers on upgrading of building, road works and landscaping
  • Preparation of quotations and claims, layout plans, shop drawings, detailing and specifications
  • Co-ordination works with contractors, organizing and controlling of site works and tendering of new projects
  • Among the project that I have seen through their successful completion are:-
  • Upgrading of NUH main lobby
  • Renovation of ward 24, 48 and Nursery of ward 62
  • Renovation of Reception area of Dental Department
  • Renovation of Oncology Centre
  • Renovation of Specialist Clinic E and F
  • Interior upgrading of NUH Staff Lounge
  • Interior upgrading of Board Room for Department of Medicine ___________________________________________
  • DBS Land
  • I joined DBS Land as Project Co-ordinator cum Interior Draughtsman in the Design Office
  • My duties included preparation of layout plans, detailed drawings and specifications, supervision of renovation and upgrading works
  • I have contributed to the following projects:
  • Upgrading and renovation of DBS Bank Branches
  • Upgrading and renovation of DBS Bank Offices
  • Upgrading of Plaza Singapura
  • Upgrading of DBS Building

Additional Information

  • Citizenship : , Singaporean Sex : Male

Timeline

General Manager (Vice-President)

04.2010 - Current

Centre Manager

08.2007 - 03.2010

Assistant Centre Manger

01.2007 - 07.2007

General Manager

03.2006 - 12.2006

General Manager

CapitaLand Retail
05.2003 - Current

Operations Manager

CapitaLand Retail
05.2003 - 03.2006

Building Manager

Straits Eastern Square Pte Ltd, Trading Company Ltd
05.2001 - 05.2003

Building Manager

Straits Eastern Square Pte Ltd
03.2001 - 04.2002

Deputy General Manager

Asia Pulp & Paper
04.2000 - 05.2001

Deputy General Manager

Asia Pulp & Papers Company Ltd
01.2000 - 03.2001

Deputy Centre Manager

Subsidiary, Sinar Mas Group
07.1998 - 04.2000

Deputy Operations Manager

01.1996 - 07.1998

Snr. Operations Executive

07.1994 - 01.1996

Operations Executive

Somerset Holdings
02.1992 - 07.1994

Architectural And Building Technology

Singapore Polytechic
05.1989 - 05.1989

Assistant Architect – Technical Officer

Indeco Engineers Pte Ltd
01.1989 - 02.1992

Interior Designer

11.1984 - 01.1989

Customer Service

Somerset Holdings
Mustafa Abdul RahimGeneral Manager (Vice President)