Muslimin Yusuf
Customer Relation Officer
Tangerang,Indonesia
Summary
Offering detail-oriented and organized approach, with readiness to learn and grow in structured environment. Brings foundation in analytical thinking and effective communication, with ability to quickly adapt to new procedures and protocols. Ready to use and develop critical thinking and organizational skills in role
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Relation Officer (Incoming Outgoing Call)
Prudential Life Assurance
10.2013 - 10.2024
- Contacting new customers by phone
- Answering consumer questions
- Providing information on company products and services
- Ensure consumers understand the products they purchase
- Ensure consumers understand the benefits, risks and claims procedures.
- Helping consumers optimize product benefits
- Helping companies improve their services
- Helping companies ensure consumers are satisfied with their products and services
- Create a welcome call activity report
- Updating customer data based on call results
- Coordinate with related work units if there is anything that needs to be followed up
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Management Trainee
Bina Sarana Informatika
08.2011 - 10.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Call Center
XL Axiata Tbk (Under Ciptamaya Otsourching)
03.2010 - 07.2011
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts (S1) - Performing Arts Studies
Institut Seni Indonesia
Skills
Inbound & Outbound Customer Calls
Personal Information
Date of Birth: 05/31/86
Non Formal Education Training
- English Course in LIA (Last Level: Intermediate)
- Five stars focus customer
- Training customer centricity
- Certificate years of servicing prudential
Additional Information
https://www.linkedin.com/in/muslimin-yusuf-88822618b/
Timeline
Customer Relation Officer (Incoming Outgoing Call)
Prudential Life Assurance
10.2013 - 10.2024
Management Trainee
Bina Sarana Informatika
08.2011 - 10.2012
Call Center
XL Axiata Tbk (Under Ciptamaya Otsourching)
03.2010 - 07.2011
Bachelor of Arts (S1) - Performing Arts Studies
Institut Seni Indonesia
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