Srinivasa Kumar Telugu
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Em Service
02.2019 - Current
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Kept high average of performance evaluations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Food and Beverage Waiter
Sakunthala S
09.2017 - 03.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Exhibited excellent communication skills when interacting with diverse clientele, adapting conversational style as needed.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
- Balanced cash registers at the end of shifts, verifying accuracy for daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
Education
Diploma in Food & Beveage - Food & Bevarage
Coleman College
Singapore,Singapore01.2017
Degree In Hotel Management & Ct - Hotel Management & Ct
DR.Narayana College of Hotel Management
Hyderabad06.2014
Skills
- Performance Management
- Performance Improvement
- Staff Evaluation
- Staff Scheduling
- Root Cause Analysis
- Goal Setting
- Workflow Optimization
- Inventory Management
- Workflow Planning
- Staff Training
- Documentation and Recordkeeping
- Support Services
- Microsoft Office
Timeline
Supervisor of Operations
Em Service
02.2019 - Current
Food and Beverage Waiter
Sakunthala S
09.2017 - 03.2018
Diploma in Food & Beveage - Food & Bevarage
Coleman College
Degree In Hotel Management & Ct - Hotel Management & Ct
DR.Narayana College of Hotel Management
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