MURUGAM SUPERMANIAM
Summary
Adept at enhancing customer satisfaction and streamlining operations, I significantly boosted store efficiency at Anusia Mini Market. My expertise in inventory management and exceptional customer service, coupled with a talent for fostering team collaboration, has consistently driven positive outcomes. My approach integrates meticulous attention to detail with a proactive attitude, ensuring both operational excellence and a welcoming store environment.
Overview
14
14
years of professional experience
Work History
Store Assistant
Anusia Mini Market
01.2021 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Displayed merchandise by arranging in appealing ways to boost sales.
Warehouse Assistant
Ratha Export
03.2018 - 10.2020
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Sales Assistant
Tampoi Lighting Centre
01.2017 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Lorry Asst.
Syarikat Kina Balu
01.2015 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Store Assistant
Soomax Trading Sdn Bhd
01.2011 - 11.2014
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
No Degree - PMR ( No Certificate )
SMK SAS
MALAYSIA 01-2005
No Degree - UPSR
SJK ( T) TELOK DATOK
01-1999
Skills
- Customer assistance
- Customer service
- Store maintenance
- Team collaboration
- Workplace cleanliness
- Store safety
- Inventory management
- Friendly and helpful
- Multitasking
- Attention to detail
- Team cooperation
- Inventory and stocking
- Time management
- Flexible hours
- Item ticketing and pricing
- Team leadership
- Team supervision
Languages
Tamil
English
Malay
Timeline
Store Assistant
Anusia Mini Market
01.2021 - Current
Warehouse Assistant
Ratha Export
03.2018 - 10.2020
Sales Assistant
Tampoi Lighting Centre
01.2017 - 12.2018
Lorry Asst.
Syarikat Kina Balu
01.2015 - 12.2016
Store Assistant
Soomax Trading Sdn Bhd
01.2011 - 11.2014
No Degree - PMR ( No Certificate )
SMK SAS
No Degree - UPSR
SJK ( T) TELOK DATOK