Mursyid Hakim Alias

Content Moderator (TikTok) Myanmar & Sri Lanka Market

• Enforcing platform policies by flagging or removing content that violates community guidelines
• Responding to user reports and inquiries regarding content moderation issues in a timely and professional manner
• Mentored junior team members, contributing to their professional growth and development.
• Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
• Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
• managing timeline, create flow system & test system

QA Engineer (Helo) Indonesia Market

• Conducted system and application testing: Performed thorough testing of new features and updates, documenting test cases, results, and identified issues.
• Developed and maintained documentation: Created detailed test plans, and bug reports to ensure comprehensive coverage and traceability.
• Collaborated with development teams: Worked closely with developers to understand system requirements, document test scenarios, and ensure timely resolution of identified issues.
• Improved QA processes: Documented QA methodologies and best practices, contributing to continuous improvement of testing procedures and system quality.

• Supported Indonesia market: Conducted system analysis to meet market requirements.
• Monitored monetization integrity: Ensured compliance with monetization policies on social media platforms.
• Create technical documentation: Documented system requirements, workflows, and process maps.
• Collaborated with stakeholders: Gathered requirements and documented system solutions with internal teams and clients.
• Performed data analysis: Analyzed system data to provide insights and generate reports.
• Handled developer concerns: Collaborated with development teams to address issues and ensure alignment with project requirements.

• Involved in administration task
• Reviews and updates insurance policies for clients on regular basis to ensure accuracy and efficiency when filing claim
• Guaranteeing that all insurance certificates are compliant with applicable statutes and regulations
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Assisted in planning and execution of company events, resulting in increased employee engagement and satisfaction.
• Evaluated customer needs and feedback to drive product and service improvements.