Murshid Wahid
Business Analytics And Front Desk
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
3
3
Certifications
5
5
Languages
7
7
years of post-secondary education
Work History
Front Desk
Cube Boutique Hotel
2 2023 - 4 2024
- Communication with guest
- Assisting guest with their needs
- Ensuring smooth check in and check out procedure
- Managing vouchers and ensuring the reservations are paid
- Reason for leaving : Lesser slots
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
IT Technician Intern
NCS
Singapore, Singapore
06.2022 - 12.2022
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
- Supported the rollout of new applications by collaborating with developers to test functionality prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Evaluated emerging technologies for potential implementation within the organization''s IT ecosystem.
Part-time Banquet Supervisor
Bijan
12.2019 - 06.2021
- Organise work plan
- Lead and worked with different age group
- Provided excellent dine-in customer service
- Performed administrative duties of confidentiality with regard to safety of the trainees
- Assisted in the preparation of the dining equipment and handling
- Assisted in setting up event area
- Reasons for Leaving: To pursue post-secondary education
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
Education
PSB
High School Diploma -
ITE College East
High School Diploma -
Ping Yi Secondary School
05.2019 - 04.2020
No Degree -
Madrasah Al Irsyad
01.2010 - 04.2016
Skills
Microsoft Office and Excel Programs
Leadership Skills
Goal Setting
Calendar Management
Self Motivation
Guest accommodations
Time management abilities
Oral and written communications
Conflict Management
Guest Services
Multitasking Abilities
Certification
Certificate in Business Management
Language Abilities
- English, Advanced, Advanced
- Arabic, Basic, Basic
- Tamil, Basic
- Malay, Advanced, Advanced
Modules Completed
- IT Essentials and PC Support
- Networking Essentials
- Personal and Professional Development I
- Internetworking Technology
- Server Essentials
- Personal and Professional Development II
- Internet Applications Software Applications
- Virtualization Technology
- Personal and Professional Development III
Cca
- 2021-2022, Bridge Leader, Football, Rock Climbing, ITE College East
- 2019-2020, Silat, Muay Thai, Sepak Takraw, Ping Yi Secondary
- 2018-2019, Football, Calligraphy, Madarasah Wak Tanjong
- 2016-2017, Rock Climbing, Debate, Madrasah Aljunied
References
Mr. LOW Bang Yao, Lecturer/Class Adviser, ITE College East, 6873 9700, low_bang_yao@ite.edu.sg
Timeline
IT Technician Intern
NCS
06.2022 - 12.2022
Part-time Banquet Supervisor
Bijan
12.2019 - 06.2021
High School Diploma -
Ping Yi Secondary School
05.2019 - 04.2020
No Degree -
Madrasah Al Irsyad
01.2010 - 04.2016
Front Desk
Cube Boutique Hotel
2 2023 - 4 2024
PSB
High School Diploma -
ITE College East