Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Disclaimer
Interests
reading, music & travelling
Timeline
Generic
Murni Hernawati

Murni Hernawati

Business Planning, Customer Experience & Sustainability
Jakarta Selatan

Summary

Results-driven Business Planning with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Grow with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

Accomplished Business Planning with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Performance-driven leader with 10 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.

Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

VP, Sharia Bus. Planning CX & Sustainability Head

PT. Bank CIMB Niaga Tbk
01.2022 - Current
  • Managing Sharia Bus Planning, Services & Customer Experience at 43 sharia branches and > 300 office channeling (conventional) branches for Jakarta & Up Country Region
  • Initiate and coordinate sharia sustainability initiatives in sharia banking directorate, which cover 5 sub directorate consist of 550 employees
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Identified opportunities to improve business process flows and productivity.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

VP, Sharia Services & Cust. Experience Head

PT. Bank CIMB Niaga Tbk
01.2020 - 01.2022
  • Identified opportunities to improve business process flows and productivity.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Managing Sharia Services & Customer Experience at 25 sharia branches and > 300 office channeling (conventional) branches for Jakarta & Up Country Region to achieve sharia financial & non financial target.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

VP, Sharia Branch & Sales Management Head

PT. Bank CIMB Niaga Tbk
01.2016 - 01.2020
  • Managing Sharia Business at 20 sharia branches and 78 office channeling branches (up country region) to achieve sharia financial & non financial target.
  • Identified opportunities to improve business process flows and productivity.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

VP, Branch Sales Management & Communication Head

PT. Bank CIMB Niaga Tbk
01.2013 - 01.2016
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Increased company growth through collaboration with sales and marketing departments.
  • Established and directed successful programs focused on sales productivity
  • Responsible to manage branch & sales performance for > 300 conventional branches. Prepare key performance indicator scheme and initiate reward program for sales & non sales employees
  • Managed financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

SAVP, Business Support & Analysis Head

PT. Bank CIMB Niaga Tbk
01.2010 - 01.2013
  • Responsible to provide data achievement for > 300 branches through regular report and dashboard monitoring. Give feedback and evaluation inputs for branch manager.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

AVP, Area Performance & Sales Mngt Head

PT. Bank CIMB Niaga Tbk
01.2008 - 01.2010
  • Responsible to provide data achievement for > 300 branches through regular report and dashboard monitoring.
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Improved customer satisfaction by streamlining processes and implementing new strategies.

AVP, Business Support Head

PT. Bank CIMB Niaga Tbk
01.2007 - 01.2008
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Established and directed successful programs focused on performance management.

Phone Banking Manager at Danamon Call Center

PT. Bank Danamon Indonesia Tbk
01.2005 - 01.2006
  • Responsible to handle phone banking agent activities on daily basis. Initiate recognition and reward program for > 50 phone banking agents.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, on boarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Education

Magister Management -

Sustainability Trisakti University
Jakarta, Indonesia
05.2022 - 02.2024

Accelerate Universal Banker - Banking And Finance

Nanyang Technology University
Singapore
02.2015

Bachelor - Agribusiness

Institute of Agriculture Bogor (Institut Pertanian Bogor)
Bogor, West Java
01.1991 - 01.1995

Skills

  • Presentation

  • Team Leadership

  • Strategic Planning

  • Coaching & Mentoring

  • Decision Making

  • Process Improvement

  • Training & Mentoring

  • Critical Thinking

Accomplishments

  • “Best Employee & Customer Experience” winner category on the Annual Outstanding Performance & Recognition Award held by CIMB Niaga, 2019
  • “Best Improvement & Innovation” winner category on the Annual Outstanding Performance & Recognition Award held by CIMB Niaga, 2016
  • Special Achievement in Bank CIMB Niaga
  • Top 10 Employee of “CIMB Emerging ASEAN Leaders (Emerald) Award” Program held by CIMB Group, Kuala Lumpur, 2015
  • Special Achievement in Bank Danamon Indonesia
  • Rewarded for scholarship employee program “Education & Examination Requirement of Foundations in Financial Planning” which held by Financial Associate of Singapore, 2003-2004

Training

  • The Impact of ESG on The Performance of The Financial Services Industry, 2022
  • Modern Slavery Awareness by The Mekong Club, 2021
  • Series of Sustainability Learning Session with WWF Indonesia, 2021
  • Investasi Berkelanjutan di Pasar Modal Indonesia, 2021
  • Taksonomi Hijau Indonesia by OJK, 2021
  • Strategi Pengelolaan Food Loss & Waste by Bappenas, 2021
  • Sustainability Now, It’s Not A Choice Training by CIMB Niaga, 2021
  • UI & UX Creativity Design, 2021
  • SDGs Talk : Save Energy, Stay Eco Friendly, 2021
  • Design Thinking for Bankers, Strategy To Face The New Normal, 2020
  • Train for Trainer Islamic Financial Planning by Sakinah Finance, 2019
  • Transformation Ready Leaders Program – 2 Days Innovator Lab by Deloitte, Jakarta 2019
  • Profesional Business Hijrah Coach (PBHC), Jakarta 2018
  • Certified Business Hijrah Coach (CBHC), Jakarta 2018
  • Certified Hijrah Mind Practitioner (CHMP), Jakarta 2018
  • Emotional Quality Management by HR Excellency, Jakarta 2018
  • Islamic Finance Qualification Training by CISI, Jakarta 2016
  • 4DX (4 Discipline of Execution) by Franklin Covey, Jakarta 2015
  • Certified Sales Management , Jakarta Nov 2011
  • BSMR Level 3 Certification, Jakarta Jul 2011
  • BSMR Level 1 & 2 Certification, Jakarta 2009
  • Certified Strategy Execution Program – Balanced Scorecard by GML Performance Consulting, Jakarta 2008
  • Six Sigma Green Belt Program, by Six Sigma Associates Inc. NY, Jakarta 2003-2004

Disclaimer

I certify that all information above is correct to the best of my knowledge

Interests

Sports, art, sustainability

reading, music & travelling

  • Love to read books about leadership, motivation, religion, management, physiology
  • During work or leisure time really like listening to music
  • Love travelling to nature destination and other beautiful scenery


Timeline

Magister Management -

Sustainability Trisakti University
05.2022 - 02.2024

VP, Sharia Bus. Planning CX & Sustainability Head

PT. Bank CIMB Niaga Tbk
01.2022 - Current

VP, Sharia Services & Cust. Experience Head

PT. Bank CIMB Niaga Tbk
01.2020 - 01.2022

VP, Sharia Branch & Sales Management Head

PT. Bank CIMB Niaga Tbk
01.2016 - 01.2020

VP, Branch Sales Management & Communication Head

PT. Bank CIMB Niaga Tbk
01.2013 - 01.2016

SAVP, Business Support & Analysis Head

PT. Bank CIMB Niaga Tbk
01.2010 - 01.2013

AVP, Area Performance & Sales Mngt Head

PT. Bank CIMB Niaga Tbk
01.2008 - 01.2010

AVP, Business Support Head

PT. Bank CIMB Niaga Tbk
01.2007 - 01.2008

Phone Banking Manager at Danamon Call Center

PT. Bank Danamon Indonesia Tbk
01.2005 - 01.2006

Bachelor - Agribusiness

Institute of Agriculture Bogor (Institut Pertanian Bogor)
01.1991 - 01.1995

Accelerate Universal Banker - Banking And Finance

Nanyang Technology University
Murni HernawatiBusiness Planning, Customer Experience & Sustainability