Muriel Song Qian

Logistics Industry, Chinese state-owned company

• Assisted Senior Management in developing, implementing, assessing and maintaining business plans and commercial direction of Group
• Brainstormed with business development team to create new project strategies
• Organized and facilitated monthly meetings with various operational functions to assess needs and market situations and collaborated to identify and drive areas for expansion and growth
• Reviewed and analyzed timeframes, financial reports and budgets to provide valuable insights
• Prepared business proposals, business presentations, feasibility reports and risk assessments
• Conducted in-depth research to identify potential business opportunities and viable income streams
• Developed and executed marketing strategies, campaigns and collateral to enhance brand awareness and consistency, optimizing market presence
• Developed detailed job descriptions and duties to attract suitable candidates, contributing to recruitment process’s efficiency
• Conducted candidate interviews and selected team members based on project requirements and organizational growth objectives
• Provided input and assistance in performance appraisal processes, conducted performance reviews and set performance goals for team members
• Created onboarding materials, facilitated orientation sessions and mentored new team members
• Led talent acquisition and workforce planning for Business Development and Marketing departments, creating high-performing team that drove key business initiatives
• Led projects with team sizes ranging from 4 to 10 members, often involving cross-departmental collaboration
• Conducted workforce analytics during departmental mergers to drive data-driven HR decisions and optimize resource allocation
• Handled joint venture project, resolving cross-cultural issues and retaining 100% of employees involved
• Successfully managed grand opening event for Group’s Jurong Island Logistics Hub and oversaw production of two corporate videos and brand identity project

F&B Industry, a well-known Italian Restaurant

• Developed and implemented HR strategies and initiatives aligned with overall business objectives
• Fostered positive management-employee relations by addressing demands, grievances and other workplace issues
• Led strategic workforce planning and talent acquisition, optimizing team composition to support business growth and cultural alignment
• Planned and allocated manpower resources effectively, developing and managing staff working schedules to ensure adequate coverage and operational efficiency
• Designed and implemented tailored training programs to enhance staff skills and knowledge
• Oversaw and managed performance appraisal system
• Ensured adherence to employment laws, regulations and recommended best practices through continuous review and maintenance of HR policies and practices
• Managed administrative functions to streamline operations and enhance efficiency
• Oversaw payroll function managed by outsourced vendor and addressed employee inquiries related to payroll as needed
• Collaborated with HR vendors, providing oversight to ensure their services align with organizational goals and standards
• Developed and implemented HR strategies, managed talent acquisition and optimized employee relations, resulting in 90% retention rate during Covid-19 pandemic
• In charge of brand development, public relations and marketing initiatives to enhance brand visibility and drive business growth
• Crafted business correspondence including letters, emails and documents
• Reviewed and analyzed financial reports, budgets and costing
• Oversaw daily operations of restaurant, optimizing human resources allocation to ensure seamless processes and maintain high level of customer satisfaction
• Established and enhanced delivery and takeaway systems and platforms
• Interviewed by Capital 95.8 radio station regarding white truffles, introducing and promoting them to public

Consulting Service Industry, specializing in HR solutions for diverse industries

• Set up HR policies, procedures and systems tailored to meet organizational needs and compliance standards for over 15 client companies, including startups and established businesses
• Partnered with multinational clients from Italy, France, Japan, Thailand, China and other countries, adapting HR strategies to align with diverse business culture and regulatory frameworks
• Crafted and managed documentation related to employment, including letters of employment, confirmation and termination, ensuring adherence to both legal requirements and company policies
• Managed payroll and CPF submissions for over 150 employees across multiple organizations, ensuring 100% compliance with statutory requirements
• Filed IR21 and IR8A forms, ensuring compliance with legal and tax obligations
• Handled all types of government claims and grants, ensuring compliance with regulations and timely processing
• Handled end-to-end process of Work Passes procedures, including application, issuance, appeals, cancellations and renewals
• Conducted job evaluations and implemented job grading structures to ensure internal equity and consistency in compensation and career progression
• Assisted clients in their recruitment exercises by conducting candidate interviews and facilitating selection processes, ensuring alignment with organizational needs and culture
• Implemented performance appraisal systems, providing guidance on performance improvement plans
• Developed and implemented employee engagement and retention strategies to create positive work environment and reduce turnover
• Provided strategic HR consultancy to SME Directors, including advising on HR restructuring strategies, revamping organizational frameworks and aligning talent management practices with business objectives to enhance performance and efficiency
• Created business proposals, presentations, critical business letters and emails
• Analyzed and synthesized data from various secondary sources to provide valuable insights and recommendations
• Cultivated strong partnerships with external stakeholders to facilitate seamless operation of client businesses
• Identified and evaluated learning and training needs in areas of people development, organizational development and personal growth for clients, and designed customized training programs, content and resources to target specific developmental requirements
• Reviewed and analyzed financial reports, budgets and costings to support financial decision-making and planning
• Advised on personnel and company insurance affairs
• Conducted weekly training courses for fresh graduates on behalf of overseas clients in China, training over 10 participants per session for more than 2 years
• Developed and executed yearly offsite training programs and retreats focusing on team building and leadership development for high-performing management trainees and senior management in China with around 40 participants