Muralidharan Ummanath
Summary
Accomplished Banking and Financial Services professional with over 30 years of experience across various leadership roles in Operations, Account Management and Business Development in India, Singapore and Australia. Nurtured strategic CXO, CEO, COO level relationships and partnered effectively with internal and external stakeholders. Spearheaded large transformation projects, service provider relationships and managed large teams including global teams successfully. Certified Coach with over 300 coaching hours who is passionate about helping others find clarity and success through raising their self-awareness.
Overview
30
30
years of professional experience
Work History
Principal Consultant & BFSI BPS Head, APAC
Tata Consultancy Services (TCS)
04.2024 - Current
- Account Manger for one of the global banking relationships and responsible for growing Business Process Services Business across APAC Region
- Responsibilities include Client Relationship and Account Management, developing and implementing business strategies for APAC, Support customers in achieving their strategic objectives through partnership, Manage Financial Performance, Acquire new banking relationships, acquire business from existing relationships, Partner with larger TCS organisation on BIDs and proposal submissions
- Developed comprehensive strategies with key stakeholders to drive organizational growth and success.
Principal Consultant & Client Partner
Tata Consultancy Services (TCS)
02.2023 - 03.2024
- Account Manager, APAC for one of the largest banking relationships
- Moved to Australia from Singapore to support the customer in business transition as part of their divestiture strategy in addition to managing the role Account Manager for the same customer
- Responsibilities included Client Relationship & Account Management, Business Development & Retention, CEO/CXO/COO Level Client Engagement, Transformation & Technology Enablement, Strategic Initiative Partnership, Service Delivery Oversight & SLA management, Support Business Transition to new business owners.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Principal Consultant & Client Partner
Tata Consultancy Services (TCS)
04.2018 - 01.2023
- Account manager, APAC for one of the largest banking relationships
- Responsibilities included Client Relationship & Account Management, Business Development & Retention, CEO/CXO/COO Level Client Engagement, Transformation & Technology Enablement, Strategic Initiative Partnership, Service Delivery Oversight and SLA management.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Led cross-functional teams to deliver high-quality results on complex assignments.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Principal Consultant & Head of Operations
Tata Consultancy Services (TCS)
06.2013 - 03.2018
- Managed Back office operations for all Consumer banking products and third-party products
- Took over additional responsibilities of Commercial Cards COE and Reconciliation COE within 18 months of joining as Operations Head for Consumer Banking
- Responsible for delivering services as per the SLA, Employee engagement, Stakeholder management, Operational Risk Management and maintain healthy financials (Revenue/Margin/Resource Utilization)
- Managed 1200+ employees across various cities in India during this stint.
- Collaborated with subject matter experts to develop best practices and industry-leading methodologies.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Vice President & Head of Operations
Deutsche Bank AG
06.2006 - 05.2013
- Managed Credit Card Operations, Branch Operations and Retail Banking Operations for Deutsche Bank AG India
- Responsibilities included Managing Central Operations for Credit Cards & Liabilities products, Branch Operations & Service, operational risk, liaison with payments & other partner associations, downstream service provider management and ensuring operating cost discipline
- As one of the core members of the Credit Card launch team, ensured system, operational procedures and people readiness for the credit card launch in 2006 and effectively steering the program governance for managing downstream vendors
- Managed a team of 300+ employees between the bank and Service providers across various cities in India.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Vice President & Head of Operations
ABN Amro Bank NV
03.2005 - 05.2006
- Managed Credit Card Operations for ABN Amro Bank NV, India
- Responsibilities included managing end to end Credit Cards Operations, operational risk, Customer Correspondence, Card Embossing & Dispatch, Statement management, liaison with payments & other partner associations, downstream service provider management and Operating cost management
- Managed a team of 200+ employees between the bank and service providers.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Senior Manager
Standard Chartered Bank
06.1994 - 02.2005
- Managed various functions during my 11 years stint with Standard Chartered Bank, India including Credit Cards Authorizations, Fraud Control, Merchant Servicing, Customer Service, Inbound & Outbound Call Centre, Credit Cards and Banking Operations
- Managed a team of 100+ employees.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Education
Skills
- Banking Operations
- Strategic Planning & Execution
- Leading Change
- Program Management
- Client Relationship & Account Management
- Stakeholder Management
- Risk Management & Compliance
- Crisis Resolution
- Operational excellence including process re-engineering & Automation
- Leading teams
- Coaching & Mentoring
Websites
Timeline
Principal Consultant & BFSI BPS Head, APAC
Tata Consultancy Services (TCS)
04.2024 - Current
Principal Consultant & Client Partner
Tata Consultancy Services (TCS)
02.2023 - 03.2024
Principal Consultant & Client Partner
Tata Consultancy Services (TCS)
04.2018 - 01.2023
Principal Consultant & Head of Operations
Tata Consultancy Services (TCS)
06.2013 - 03.2018
Vice President & Head of Operations
Deutsche Bank AG
06.2006 - 05.2013
Vice President & Head of Operations
ABN Amro Bank NV
03.2005 - 05.2006
Senior Manager
Standard Chartered Bank
06.1994 - 02.2005
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