Murali Saminathan
Summary
Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum. Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements. Highly tolerant personnel dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Defense and Security
Singapore Armed Forces
12.2011 - 02.2024
- Assisted students in retaining lecture information with creation of guides and course materials.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student participation via engaging lectures and assignments.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Boosted student performance by providing individualized support and targeted feedback.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Supervised ongoing daily production phases.
- Built strong relationships with customers through positive attitude and attentive response.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
Customer Service Representative
Sentosa Monorail Express
06.2008 - 06.2011
- Cross-trained and backed up other customer service managers.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Diploma in Computer Engineering
Singapore Polytechnic
Singapore04.2020
Skills
- Diversity and Inclusion
- Effective Lesson Planning
- Strong Communication Skills
- Student Records Management
- Classroom Technology Implementation
- Recordkeeping
- Audio-Visual Aids
- Attendance monitoring
- Testing and grading
- Interpersonal and Social Skills
- Multicultural Sensitivity
- Team Teaching and Collaboration
- Student Counseling
Accomplishments
- Assisted in the late Mr Lee Kwan Yew's National Wake Crowd Management in 2014
- Participated in NDP 2015, SG50, as part of the Colours Party Contingent
- Participated in the first Motorized Live Firing Exercise in 10years, in Shoalwater Bay, Australia in 2023.
Certification
- Advanced Competency and Learning (ACLP)
- SAF Instructor Course (SIC)
- SAF Senior Instructor Course (SSIC 1)
- SAF Senior Instructor Course (SSIC 2)
- SAF Senior Instructor Course (SSIC 3)
- Respond to Fire Incidents
Sports
A diehard Liverpool Football Club fan, I enjoy watching and playing football regularly as it helps to keep my love for the sport going, as well as act as a healthy exercising routine. Along with football, I enjoy watching other sports such as tennis, F1, and badminton.
Timeline
Defense and Security
Singapore Armed Forces
12.2011 - 02.2024
Customer Service Representative
Sentosa Monorail Express
06.2008 - 06.2011
No Degree - Diploma in Computer Engineering
Singapore Polytechnic
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