Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
33
33
years of professional experience
Work History
Executive Director
Majlis Ugama Islam Singapura (Muis)
01.2021 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed diverse team of professionals, fostering collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Developed strategic partnerships with key stakeholders to expand organization''s reach and influence.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Monitored industry trends closely enabling organization to stay ahead of emerging challenges or opportunities.
- Managed financial, operational and human resources to optimize business performance.
- Grew organization's output 3 times and increased staff strength twice while maintaining costs
Assistant Director, Halal Certification
Majlis Ugama Islam Singapura (Muis)
01.2007 - 12.2020
- Grew up ranks from Executive, Senior Executive, Assistant Manager, Manager, Assistant Head, Head and Assistant Director from 2007.
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster collaborative learning environment.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed Halal certification operations including, audits, enforcement checks, Issue Halal certificates, collect payments and manage books.
- Managed recognition of Foreign Halal certifying bodies by conducting Audits overseas, desktop audits of documentation submitted etc.
- Managed ISO Certification for Halal certification operations
- Managed Accreditation of Muis Halal certification by UAE.
- Attended overseas conferences to present on Muis Halal Certification
- Represented Singapore in ASEAN Halal meetings
- Represented Singapore in MABIMS Halal framework
- Participated in Gulf Cooperation Council - Singapore Free Trade Agreement negotiations with MTI
IT Specialist
IT Consultants USA
04.2001 - 11.2006
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Developed customized software solutions for improved business processes and increased productivity.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Procurement Executive
Jarir Book Store
03.1993 - 10.2000
- Developed and strengthened supplier relationships.
- Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Developed strong relationships with vendors, fostering collaborative environment for mutual benefit.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Spearheaded successful contract negotiations with major suppliers, securing favorable pricing structures without compromising on quality or service levels.
- Managed inventory of Office Stationery and supplies of more than 50,000 items
- Ensured inventory status for more that 6 months at any given time
- Prepared tender prices for SAUDI ARAMCO ensuring successful bid every tender
- Attended several trade shows globally including Europe, Far-East and China
Professional Service Representative
Wockhardt Pharmaceutical
11.1990 - 02.1993
- Proactively identified upselling opportunities, contributing significantly to revenue growth objectives.
- Managed high volume of inbound inquiries, resolving issues efficiently while maintaining professional demeanor.
- Developed customized solutions for clients based on their unique requirements, driving repeat business.
- Streamlined inventory management processes to minimize stock discrepancies and ensure optimum availability of products or services.
- Analyzed sales data to identify patterns and optimize sales strategies accordingly.
- Delivered exceptional customer service, resulting in increased client retention and positive feedback.
Education
Bachelor of Science - Chemistry
Skills
- Community Engagement
- Program Management
- Strategic Planning
- Project Management
- Operations Management
- Budgeting and financial management
- Staff Management
- Public Speaking
- Business Management
- Compliance and regulations
- Government relations
- Stakeholder Relations
Timeline
Executive Director - Majlis Ugama Islam Singapura (Muis)
01.2021 - Current
Assistant Director, Halal Certification - Majlis Ugama Islam Singapura (Muis)
01.2007 - 12.2020
IT Specialist - IT Consultants USA
04.2001 - 11.2006
Procurement Executive - Jarir Book Store
03.1993 - 10.2000
Professional Service Representative - Wockhardt Pharmaceutical
11.1990 - 02.1993
Madras University - Bachelor of Science, Chemistry
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