Mumammad Hei'qal Bin Zainal
Summary
Tech-savvy Network Support Engineer with 5 years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices. Proficient job offering more than 5 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Senior IT Executive
Julia Gabriel
Singapore
12.2023 - Current
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Groomed team talents through robust professional development program and training opportunities.
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Built IT infrastructure to support key business strategies and evolving processes.
- Guided testing process and validation for major software releases.
- Created detailed resource allocation plans that maximized departmental effectiveness while minimizing costs.
Network Support Engineer
XtraCommunications
Changi Airport
12.2021 - 12.2023
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
- Supported users in setup and configuration of wireless bridge networks.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Streamlined incident management processes, resulting in faster response times and improved client satisfaction.
Network Support Engineer
NEC
Ng Teng Fong Hospital
01.2021 - 12.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed full network stacks and maintained uptimes of Switches.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
IT Engineer
ST Engineering
Changi Airport
05.2020 - 01.2021
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of Product.
- Provided technical support in both on-site and telephone consultations.
- Executed troubleshooting and server support in both in-person and remote situations.
- Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
IT Engineer
IBM
Kaki Bukit / Alexandra Hospital
05.2019 - 05.2020
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of cisco,alcartel,fortinet.
- Produced reports on success rates and remedial requirements.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Education
Security Governance - Information Technology
NTUC LEARNINGHUB PTE. LTD.
05.2024
NITEC - Mechanical Engineering
ITE EAST
12.2014
N-Level -
Changkat Changi Secondary School
12.2012
PSLE -
Tanjong Katong Primaray School
12.2009
Skills
- Root Cause Analysis
- Network Troubleshooting
- Access Issue Resolution
- Project Collaboration
Timeline
Senior IT Executive
Julia Gabriel
12.2023 - Current
Network Support Engineer
XtraCommunications
12.2021 - 12.2023
Network Support Engineer
NEC
01.2021 - 12.2021
IT Engineer
ST Engineering
05.2020 - 01.2021
IT Engineer
IBM
05.2019 - 05.2020
Security Governance - Information Technology
NTUC LEARNINGHUB PTE. LTD.
NITEC - Mechanical Engineering
ITE EAST
N-Level -
Changkat Changi Secondary School
PSLE -
Tanjong Katong Primaray School