Mukul Kumar Sinha
Client Delivery Manager
Pune
Summary
Experienced IT Services Delivery Manager with over 13 years of expertise in leading complex technology projects, including more than 5 years focused on cloud transformation initiatives. Proven ability to manage comprehensive cloud migration programs in enterprise environments, utilizing platforms such as AWS and Azure. Proficient in stakeholder engagement, risk management, and coordinating cross-functional teams to deliver high-impact solutions. Certified in Agile methodologies with a strong understanding of DevOps, Infrastructure as Code (IaC), and cloud governance. Recognized for strategic thinking, operational excellence, and a commitment to continuous improvement in project delivery.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
7
7
Certifications
Work History
Client Delivery Manager
Insight Direct India
01.2024 - Current
- Served as primary delivery contact for clients, establishing trusted stakeholder relationships.
- Conducted weekly status reviews, quarterly business reviews, and cadence calls.
- Owned Customer Satisfaction metrics, managing feedback and implementing improvement actions.
- Oversaw end-to-end project delivery, managing services and enhancement requests.
- Led multiple cloud transformation projects from initiation to closure, including migration of legacy systems to AWS and Azure platforms.
- Collaborated with cloud architects, engineers, and business stakeholders to define project scope, goals, and success criteria.
- Developed and maintained detailed project plans, resource allocation strategies, and risk mitigation frameworks.
- Ensured adherence to cloud security, governance, and compliance standards across all phases of delivery.
- Facilitated regular status meetings with leadership and stakeholders, providing actionable insights and performance metrics.
- Championed continuous improvement initiatives, optimizing delivery methodologies and team productivity.
- Managed cross-functional teams across geographies, ensuring alignment with business objectives and timely execution.
- Ensured compliance with contracted scope, SLAs, and KPIs throughout project lifecycle.
- Implemented structured delivery governance through dashboards, reports, and executive updates.
- Collaborated with Sales, Solution Leads, Practice Heads, and offshore teams to optimize project outcomes.
Senior Operations Manager
Tech Mahindra
08.2022 - 12.2023
- Managed IT infrastructure, encompassing systems administration, network management, and IT security for secure operations.
- Enhanced operational efficiency in customer-facing IT roles through effective project management techniques.
- Led cross-functional teams to resolve complex issues and utilize cloud technologies for IT optimization.
- Analyzed operational metrics to identify performance trends and implement targeted optimization strategies.
- Facilitated project management using collaboration tools like Jira and Confluence to boost team productivity.
Service Delivery Manager
Tata Consultancy Services (TCS)
11.2021 - 08.2022
- Managed complex infrastructure solutions to ensure smooth operation across core technologies such as server and database administration.
- Coordinated project scope and planning across various workstreams, promoting collaboration with organizational goals.
- Directed project risks and issues, enhancing overall project management expertise within the organization.
Associate Consultant
HCL Technologies Limited
10.2020 - 10.2021
- Delivered impactful business and technical presentations to executive clients, increasing engagement significantly.
- Developed essential tools for pre-sales teams, aligning processes with organizational objectives.
- Established key performance indicators to enhance decision-making accuracy and improve process efficiency.
Incident Manager
Ericsson India Pvt Ltd
08.2017 - 09.2020
- Led 24/7 incident management to minimize service disruption and facilitate timely recovery processes.
- Coordinated participation of local support staff to classify and resolve incidents efficiently.
- Oversaw incident resolution processes to ensure prompt restoration of services.
- Collaborated with cross-functional teams to address critical incidents effectively.
Associate Professional System Administrator
DXC TECHNOLOGY
07.2013 - 07.2017
- Analyzed information system requirements and created tailored solutions for intricate information systems management, adhering to ITIL processes for seamless operations.
- Provided a diverse range of professional system support and solution-oriented IT services for Linux Systems.
1st Level Assurance Engineer
Ericsson India Private Limited
12.2011 - 06.2013
- Oversaw telecom operations as an O&M IN Engineer, contributing to project success through effective management of IN, OCS, and UNIX systems.
- Utilized various tools to streamline operations and maintenance activities, enhancing service delivery.
- Designed innovative solutions for telecommunications infrastructure projects.
- Collaborated with cross-functional teams to enhance project efficiency.
Education
B.Tech/B.E. - Electronics/Telecommunication
Uttar Pradesh Technical University (UPTU)
Intermediate Certificate -
Oxford Model Senior Secondary School
High School Diploma -
Oxford Model Senior Secondary School
Skills
Cloud Project Management (AWS, Azure)
Certification
Certified ITAR Professional (CIP)
Accomplishments
- Awarded the 'Hunger Award' at Insight in January 2025, recognized for outstanding commitment to continuous improvement and achieving ambitious goals
- Rockstar Award (Apr 2019): Honored for exceptional performance, innovation, and dedication in project management and incident leadership
- Panelist – TechConnect Summit 2023, Pune: Shared insights on service delivery optimization and cloud adoption in managed services
- Mentorship recognition: Acknowledged for mentoring junior team members, and contributing to talent development
Affiliations
- Community Tech Workshops: conducted sessions on cybersecurity awareness and basic IT skills for students and professionals
- CSR initiatives participation: actively involved in corporate social responsibility programs, like digital literacy drives or environmental campaigns
- Mentorship programs: volunteered as a career mentor for college students or recent graduates entering the IT industry
Personal Information
Timeline
Client Delivery Manager
Insight Direct India
01.2024 - Current
Senior Operations Manager
Tech Mahindra
08.2022 - 12.2023
Service Delivery Manager
Tata Consultancy Services (TCS)
11.2021 - 08.2022
Associate Consultant
HCL Technologies Limited
10.2020 - 10.2021
Incident Manager
Ericsson India Pvt Ltd
08.2017 - 09.2020
Associate Professional System Administrator
DXC TECHNOLOGY
07.2013 - 07.2017
1st Level Assurance Engineer
Ericsson India Private Limited
12.2011 - 06.2013
Intermediate Certificate -
Oxford Model Senior Secondary School
High School Diploma -
Oxford Model Senior Secondary School
B.Tech/B.E. - Electronics/Telecommunication
Uttar Pradesh Technical University (UPTU)
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